Virtual Care Remote Scheduler

MedStar Health; Dallas (TX); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a Scheduler for their remote team. This role involves managing patient appointments, handling insurance authorizations, and providing high-quality administrative support in healthcare. Ideal candidates will have a high school diploma, strong communication skills, and an understanding of medical terminology. Join a dedicated team focused on innovative patient care and contribute to transforming cancer treatment in local communities.

Qualifications

• Entry-level position requiring 0-3 years of experience in a medical office setting.
• Knowledge of medical terminology and coding is a plus.
• Excellent written and verbal communication skills.

Responsibilities

• Answers calls, assesses needs, and directs calls appropriately.
• Schedules patients, obtains insurance authorizations, and enters data into EMR.
• Collects payments and maintains scheduling templates.

Skills

Communication

Medical terminology

Microsoft Office

Education

High school diploma or equivalent

Job description

The US Oncology Network is looking for a Scheduler to join our team at Texas Oncology. This full-time REMOTE position will support our Virtual Care Team. Typical work week is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Note from the Hiring Manager:

Working at our clinic means being part of an innovative team that's continuing to break new ground in healthcare. We're passionate about making a significant impact on our patients' lives, ensuring they receive the same high-quality care they would at a physical location. If you're driven by innovation and want to be part of a team dedicated to transforming patient care, our clinic is the perfect place for you.

As part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. It is the largest community oncology provider in the country, with approximately 530 providers across 280+ sites in Texas. Our founders pioneered community-based cancer care to make the best available cancer treatment accessible to all communities, allowing people to fight cancer at home with support from family and friends. Our mission remains the same: at Texas Oncology, we leverage leading-edge technology and research to deliver high-quality, evidence-based cancer care, helping our patients achieve "More breakthroughs. More victories." Today, Texas Oncology treats half of all Texans diagnosed with cancer annually.

The US Oncology Network is one of the nation's largest networks of community-based oncology physicians committed to advancing cancer care in America. It is supported by McKesson Corporation, focused on empowering a vibrant and sustainable community patient care delivery system to advance science, technology, and quality of care.

Responsibilities

• Answers all incoming calls; assesses callers' needs; directs calls to appropriate personnel; pages clinic personnel as appropriate; and communicates messages accurately and promptly.
• Schedules new patients, referrals, and returning patients in the computer system according to physician and/or office guidelines. Sets up new cases with proper documentation and coding. Cancels/reschedules appointments as needed and notifies relevant staff.
• Obtains and enters insurance authorizations and correspondence related to referrals into patients' charts or electronic medical records (EMR).
• Collects co-pays, deductibles, and other out-of-pocket expenses at the time of visit.
• Maintains the primary office scheduling template, including physician meetings, satellite schedules, rounding, and call coverage.
• Arranges financial counseling for patients as needed.
• Demonstrates understanding of patient confidentiality to protect patient and clinic information.
• Follows policies and procedures to ensure front office efficiency; covers other front office functions as needed.
• Prepares correspondence, memos, forms, and other documents as requested by supervisor.
• Schedules outpatient appointments, testing, surgeries, and hospital admissions upon request, obtaining necessary pre-certifications.
• Communicates with patients regarding scheduled surgeries or tests, including preoperative preparations, and follows up on preoperative testing to ensure clearance for surgery.
• Schedules postoperative follow-up appointments with physicians.
• Possesses a basic understanding of medical terminology related to tests and surgical procedures, including coding and diagnosis specifics.

Qualifications

The ideal candidate will have the following background and experience:

Level 1

• High school diploma or equivalent required.
• Entry-level position requiring 0-3 years of experience, preferably in a medical office setting.
• Knowledge of medical terminology and coding is a plus.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel).

Level 2 (additional to Level 1 requirements)

• Minimum of three years of office experience, preferably in a medical setting.

Level Sr (additional to Levels 1 and 2)

• Minimum of five years of office experience, preferably in a medical setting.
• Knowledge of medical terminology and coding required.

Physical Demands:

Work may involve sitting for extended periods, stooping, bending, stretching, and occasionally lifting files or papers weighing up to 30 pounds. Manual dexterity is required to operate office equipment. Vision must be correctable to 20/20, and hearing must be within normal range for phone contacts. Prolonged computer use is expected.

Competencies:

• Technical and Functional Experience: Up-to-date knowledge, quick learner, resourceful.
• Adaptability: Handles challenges confidently, adjusts to shifting priorities, shows resilience.
• Sound Judgment: Makes timely, cost-effective decisions under uncertainty.
• Work Commitment: Sets high standards, pursues goals efficiently.
• Quality Focus: Emphasizes delivering quality, manages processes for improvement.

Work Environment:

Work is performed in an office environment with contact with patients and the public. Reasonable accommodations are available for individuals with disabilities.