Virtual Care Nursing Quality Specialist (Remote / Bilingual)

ChenMed; Augusta (GA); Remote; USD 60,000 - 90,000; Full time

Job summary

An innovative firm is seeking a Virtual Care Excellence Specialist to enhance patient experience and ensure quality standards. This role involves monitoring clinical interactions, supporting nursing staff, and advocating for patients throughout their virtual care journey. The ideal candidate will have a nursing background, be bilingual in English and Spanish, and possess strong communication and leadership skills. Join a transformative healthcare provider dedicated to improving lives and making a real impact every day. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a collaborative environment.

Benefits

Competitive pay

Comprehensive benefits

Career growth opportunities

Work-life balance

Qualifications

• Multistate RN License required for clinical practice.
• Bachelor’s degree in Healthcare or related field is essential.

Responsibilities

• Champion clinical quality and patient experience initiatives.
• Collaborate with management to develop quality-based policies.
• Support peers through call audits and feedback.

Skills

Excellent communication skills

Organizational skills

Interpersonal skills

Problem-solving skills

Analytical skills

Leadership abilities

Bilingual proficiency in English and Spanish

Education

Multistate RN License

Bachelor’s degree in Healthcare

Tools

Microsoft Office

Job description

We’re changing lives every day for our patients and team members. Are you innovative and entrepreneurial? Do you have a strong work ethic and ambition? Can you inspire others with kindness and joy?

We’re different from most primary care providers. As we rapidly expand, we need talented individuals to join our team.

The Virtual Care Excellence Specialist is responsible for ensuring the quality and patient experience standards of the Dedicated Care Line Nursing Team’s clinical interactions. This involves live and recorded call monitoring, participating in calibration events, supporting Care Line RN staff through peer reviews and feedback, and identifying quality trends and process improvements to promote consistent clinical outcomes and a VIP experience for all callers.

We seek a Bilingual Candidate fluent in English and Spanish, with a nursing background.

The schedule for this position is Monday to Friday from 11AM-7PM or 12PM-8PM Eastern Standard Time.

ESSENTIAL JOB DUTIES / RESPONSIBILITIES:

• Champion all clinical quality and patient experience initiatives
• Streamline workflows and optimize outcomes for the virtual care team
• Collaborate with management to develop policies based on quality data that ensure patient safety and consistent care
• Participate in initiatives promoting value-based care, including clinical accuracy, patient satisfaction, and access
• Use evidence-based practices and technology to improve virtual care quality
• Support peers through call audits, feedback, and peer activities to achieve better outcomes
• Advocate for patients’ needs throughout their virtual care journey
• Promote a culture of collaboration, professional growth, and excellence
• Contribute to a positive, innovative, and accountable work environment
• Perform additional duties as assigned by management

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent communication, organization, and interpersonal skills
• Ability to work independently and in a team
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Leadership and coaching abilities to improve quality outcomes
• Training skills for clinical practices and patient communication
• Bilingual proficiency in English and Spanish

EDUCATION AND EXPERIENCE CRITERIA:

• Multistate RN License (Nurse Licensure Compact) required
• Bachelor’s degree in Healthcare or related field required
• Fluency in Spanish required
• At least three (3) years of clinical experience, preferably in Emergency, Triage, Primary, Urgent Care, or Geriatric populations
• Leadership experience for at least 2 years highly preferred
• Experience training nurses in clinical practices preferred
• Quality improvement experience preferred
• At least two (2) years of virtual care experience strongly preferred

We are ChenMed, transforming healthcare for seniors and improving America’s healthcare system. Family-owned and physician-led, we focus on better health and well-being for our communities. As we grow, we aim to rescue more seniors from inadequate care.

Join us and enjoy competitive pay, comprehensive benefits, career growth, work-life balance, and the chance to make a real difference every day.

Current Employees apply HERE

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