Virtual Care Integration Analyst

KeyCare; United States; Remote; USD 80,000 - 125,000; Full time

Job summary

KeyCare is hiring for a senior Virtual Care Integration Analyst to join our Epic team, where you will design workflows, configure systems, and support client integrations. This role requires strong organizational skills and Epic experience to enhance virtual care capabilities for health systems across the United States.

Benefits

Medical

Vision

Life Insurance

Disability

Unlimited PTO

Qualifications

• 5+ years Epic-related experience as an analyst or in a similar role.
• Strong organizational skills and willingness to take ownership of work.
• Flexibility to adapt to changing user needs.

Responsibilities

• Design and configure workflows for product development.
• Support client implementations and documentation.
• Maintain understanding of Epic systems and their integrations.

Skills

Organizational skills

Flexibility

Adaptability

Ownership

Open-mindedness

Willingness to learn

Problem-solving

Education

EpicCare Ambulatory or MyChart certification

Job description

KeyCare offers health systems access to a network of virtual care providers working on KeyCare's Epic-based EMR and telehealth platform. This allows KeyCare to improve access for patients across the United States, while keeping their care coordinated with their health system partners. Health systems can start with nationwide virtual on-demand urgent care coverage (24x7, 50-state coverage), and then may add other virtual health services based on their needs. To learn more about KeyCare, visit www.keycare.org

Position Overview:

Base Pay Range:$80,000 to $125,000

KeyCare is looking for a senior Virtual Care Integration Analyst to join our Epic team.

As a senior analyst with KeyCare's Core EHR team, this role will play a crucial role driving our mission to empower virtual care teams that support, strengthen, and amplify health systems across the US. They will own application design and build, integrated testing, and partner with KeyCare stakeholders and clients to address issues. This role will be knowledgeable about the application and KeyCare's policies, procedures, and business operations, and will have technical and soft skills to navigate many situations and guide projects and maintenance successfully

Key Responsibilities:

Workflow Design, System Configuration, and Technical Guidance

• Participate in KeyCare product development from design through release and maintenance. Partners with Product Managers to guide patient and provider workflow design, build and testing of the system, and analyzes other technical issues associated with Epic software.
• Partner with Implementation Managers to support client implementations, including developing documentation and processes to support the Core team with scalable rollouts.
• Maintain understanding of Epic (Care Everywhere, MyChart, EpicCare Ambulatory, EpicCare Link, Aura, CERM) and relevant integrations (SureScripts, LabCorp, CoverMyMeds, Nabla) and how these applications can support KeyCare’s unique business and care approach.
• Share knowledge of clinical workflows, solutions to common challenges, and recommendations for Epic configuration best practices.
• Work with Epic representatives, KeyCare's internal teams, and end users to ensure the system meets KeyCare's business needs for assigned project deliverables and timelines. Maintains regular communication with Epic representatives, including participating in weekly team meeting.
• Contribute to the architecture and design of KeyCare’s Epic system, ensuring scalability and maintainability.
• Find creative solutions and diverge from Foundation and the Epic community to meet organizational objectives.

Core Process and Maintenance

• Follow defined solution delivery processes informed by scrum, kanban, or other relevant frameworks. This includes participating in stand-ups, sprint planning, reviews, and retros. Use Jira and other tools to track progress, flag bottlenecks, and making process improvements.
• Identify and investigate issues that arise in their application area as well as issues that impact other application teams, and works to resolve them.
• Deliver high-quality products by participating good testing practices, including automated testing, continuous integration, and documentation.
• Advocate for quality of software and product. Leverages system and workflow knowledge to proactively test, find, and fix issues.
• Manage incidents and requests reported from end-users and operations and works to resolve them.
• Participate in Epic upgrades, including Nova Note review, build, testing, and go live support.
• Participate in the on-call rotation for high and critical issues reported after hours.

Qualifications:

• EpicCare Ambulatory, MyChart or similar certification.
• 5+ years Epic-related experience as an analyst or similar role.
• Strong organizational skills and ability and willingness to own work activities and ensure they are completed accurately, efficiently and on time.
• Demonstrates flexibility and adaptability with respect to changing end-user business needs
• Ability and willingness to see things in an open-minded way and examine an idea, concept, or issue from as many angles as possible
• Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
• Strong organizational skills and the ability and willingness to recognize assignments or tasks that need to be completed
• The ability and willingness to learn new software and systems
• Demonstrated success in a non-traditional Epic health system, with ability and willingness to learn new software and systems.

Education, Experience, and Licensing Requirements

• EpicCare Ambulatory, MyChart or similar certification.
• 5+ years Epic-related experience as an analyst or similar role.

Travel Requirements

10% (Expect up to 4 trips / 12 days of travel year)

Eligible for company benefits upon package roll out:

• Medical
• Vision
• Life Insurance
• Disability
• Unlimited PTO

How to Apply:

Please reach out to the email listed below.

Include the position title you are applying to in the subject line.

Include a brief intro in the body, and attach your cover letter and resume to the email. Our team will reach out with next steps.

KeyCare is an Equal Opportunity/Affirmative Action Employer

We encourage all qualified applicants to apply. KeyCare is committed to its evolution towards a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, gender or gender identity, sexual orientation, age, marital status, disability, sex, country of origin, or veteran status.

Reach Out to Our Team Today!

Our team is looking forward to hearing from you, and happy to answer any questions