Virtual Care Center Medical Assistant

URBAN HEALTH PLAN, INC.; New York (NY); Remote; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health Insurance for you

Family health insurance 73.5% funded

Dental, Vision, prescription coverage

401(k) with employer contribution

Paid time off and holidays

Flexible spending accounts

Public Service Loan Forgiveness (PSLF)

Employee discounts and perks

Life insurance

Job summary

Urban Health Plan, Inc. is seeking a remote Medical Assistant to manage messages, phone encounters, and assist the nurse in Bronx-area care coordination. The role includes monthly onsite requirements in NYC and commuting to the NYC job market as needed.

Requirements include a MA certificate or accredited program, 2 years MA experience, and bilingual Spanish/English. The position offers comprehensive benefits and a supportive team in a community health setting.

Qualifications

• High School Diploma required.
• Medical Assistant certificate or accredited program completed.
• 2 years MA experience required.
• Bilingual Spanish/English required.
• Proficiency with computers and software.
• Strong communication skills and ability to multi-task.

Responsibilities

• Prepares patients for care, conducts screenings, and facilitates discharge.
• Verifies patient demographics, pharmacy, and insurance.
• Assists with scheduling for call center patients.
• Assist with post-discharge appointments, referrals, DME orders.
• Collects discharge records, medical histories, and treatment plans.
• Addresses provider telephone encounters and messages.
• Collaborates with nurse for clinical guidance as needed.
• Performs other job-related duties.

Skills

Bilingual Spanish/English

Computers & software proficiency

Strong communication skills

Flexible work schedule

Ability to multi-task

Education

High School Diploma

Medical Assistant certificate/program

2 years MA experience

Job description

Position Summary

The Virtual Care Center (VCC) provides rapid access to telehealth appointments for patients with acute medical conditions requiring same‑day care. The VCC Medical Assistant is a remote role responsible for managing messages, handling telephone encounters, and assisting the nurse as needed to ensure efficient patient care and communication. Although this is a remote role- incumbents are required to come in monthly to work activities in the Bronx, NY and requires as‑needed onsite requirements in New York City. Accordingly, applicants must be in a commutable vicinity to the NYC job market.

Minimum Qualifications

• High School Diploma required.
• Previous experience working in a community‑based health center or similar setting.
• Medical Assistant Certificate or completion of an accredited Medical Assistant program required.
• Bilingual Spanish/English required.
• 2 years of established Medical Assistant experience.
• Flexible work schedule
• Proficiency with computers and software.
• Strong communication skills.
• Ability to multi‑task.

Key Duties

• Prepares patients for care, conducts screenings, and facilitates discharge process.
• Verifies patient demographics, pharmacy, and insurance.
• Assists in ensuring that call center patients are scheduled appropriately on the template.
• Assist with post discharge appointments, referrals, DME orders.
• Assist with the collection of discharge records, medical histories, and treatment plans.
• Address provider telephone encounters, messages plus, etc.
• Collaborates with nurse and reaches out for clinical guidance when appropriate.
• Perform other job‑related duties as required

Compensation

$23.00/hour for 40 regular hours per week.

Work Environment Type, Location, and Schedule

Candidates must possess availability to work remotely. Required schedule: Mondays 1pm-10pm, Tuesday 10am-10pm, Wednesdays 2pm-10pm, Thursdays 3pm-10pm, Fridays 1pm-10pm.

As a full time associate at Urban Health Plan, you'll enjoy:

• Fully funded Health Insurance for you/73.5% funded Health Insurance for your family
• Dental, Vision, and prescription Coverage
• 401(k) Retirement Savings (including 3% annual employer contribution)
• Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!)
• Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
• Entertainment Discount Programs
• Employee Assistant Programs
• Eligibility to apply for Public Service Loan Forgiveness Program (PSLF)
• Fitness Discounts and Perks through our medical plan
• $50,000 term life Insurance

About Urban Health Plan

At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient‑centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.

UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.