Virtual Care Center Clinician (NP/CNM)

Planned Parenthood of the Rocky Mountains; Colorado; On-site; USD 69,000 - 87,000; Full time

Benefits offered by this job

Medical/Vision/Dental

PTO & Sick Time

401k/Safe Harbor Contributions

Employee Assistance Program and Work/L

Paid Family Leave/Paid Parental Leave

Job summary

Planned Parenthood of the Rocky Mountains is seeking a Nurse Practitioner to triage and manage abortion and reproductive health care. You will conduct visits via phone/video, provide empathetic patient care, and document in EHR/EPM systems while supporting scheduling and care coordination.

The position emphasizes leadership in capacity-building, education for staff, and collaboration with health center teams to ensure compliant, patient-centered services.

Qualifications

• Masters or better in Nursing and licensed as an NP in CO, NM, WY.
• 1+ year in sexual, reproductive health or gender-affirming care.
• Willing to obtain/maintain required state licenses and DEA/controlled substance authority.

Responsibilities

• Triage medical questions and provide physician-guided care to abortion patients.
• Conduct visits via phone or video for reproductive health services and follow-up.
• Document interactions in EHR/EPM systems and run reports as needed.
• Schedule patient appointments and support care coordination with the team.
• Comply with state reporting and clinic policies, ensuring patient safety.

Skills

Multitasking

Time management

Patient-centered care

Microsoft Office

Bilingual (English/Spanish)

EHR navigation

Education

Master's degree in Nursing

Tools

NextGen EHR

Job description

About Us: Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission.

Abortion Care: At PPRM, we all work in abortion care. This role supports abortion care through direct clinical triage, patient education, and follow-up, ensuring timely and empathetic support to those navigating abortion services.

• One or more years in sexual, reproductive health, or gendering affirming care.
• Certified Nurse Practitioner (NP) by a national certification organization.
• Able to obtain RN license in states Colorado, New Mexico, and Wyoming.
• Have worked one or more years in sexual, reproductive health, or gendering affirming care.
• You must have active licensure in Colorado, New Mexico, Wyoming and must have, or be willing to obtain, controlled substance prescriptive authority in Colorado, New Mexico, and Wyoming.
• You are experienced in providing empathetic, patient centered care.
• You are experienced inmultitasking, meeting deadlines, and prioritizing work independently with little supervision.
• You have strong computer skills andabilityto navigate all Microsoft Suite applications.
• You must be willing to apply for and maintain licensure in other states.
• You have no restrictions on your ability to be credentialed with Medicaid or other payors.
• Bilingual (English/Spanish) a plus.

What You'll Do:

• Provide Outstanding Patient Care: At its core, your work is about providing care to patients who need you and doing so with the highest degree of competence and quality. You will triage medical questions and concerns from patients, including providing daytime Call for Abortion patients in accordance with PPRM’s Medical Standards and Guidelines (MS&Gs). You will provide asynchronous care for patients seeking birth control, emergency contraception, and/or UTI treatment by the PPDirect app, which is available for patient 7 days a week. You will conduct visits via phone or video to diagnose and treat issues and conditions related to reproductive, sexual health, abortion and gender affirming care. You will perform and order diagnostic studies as indicated and provide appropriate treatment and follow-up as necessary. You will answer patient questions received via the Patient Portal. You will provide excellent customer service to both internal and external customers by working towards a positive outcome with any problems encountered. You will run NextGen reports, and document accurately, appropriately, and efficiently all phone interactions with patients in their medical chart in Electronic Health Records (EHR) and Electronic Plan Management (EPM) systems. You will assist with scheduling patient appointments as needed. You will perform mandatory STI reporting to Colorado, Nevada, New Mexico and Wyoming State Departments of Health, when indicated.
• Support Capacity-Building Efforts Internally: You will work to build capacity in others who see patients, serving as a leader with expertise and knowledge that can support others. You also contribute to efforts to grow and shore up the foundation for others who join the team as the virtual care program expands, etc. You will provide relevant education and collaborate with the health center team and other community agencies in providing comprehensive care. You will support unlicensed staff with medical questions or concerns. You will work with the Quality Management team when necessary to collaborate on difficult cases. You will Interface with leadership team to prioritize and identify how to improve the provider and patient experience. You will support training new staff (licensed and non-licensed).

Schedule: Full-time; ~37.5 hours/week; Benefits Eligible

Monday, Tuesday, Thursday & Friday 9am - 5pm

Rotation every 5 weeks of Wednesday OFF and Saturday 8am - 4pm

Salary Range: $50.05 - $63.41/hour
*Although our full pay range is included above, the budgeted hiring range for new hires is $50.05 - $56.73/hour and based on related professional experience

• Medical/Vision/Dental, with extended mental health coverage.
• Accrued PTO and Sick Time
• 401k/Safe Harbor Contributions (PPRM contributes up to 3% of your pay to your 401k after 1 year of service).
• Employee Loan Program
• Employee Assistance Program and WorkLife Partnership.
• Paid Family Leave/Paid Parental Leave and MORE!

To learn more about our amazing benefits visit us HERE.

COVID-19 Protocol:Vaccination against COVID-19 will no longer be a condition of employment. However, all Health Center/Patient or Community Facing Employees, must have the COVID vaccine or wear a mask at all times beginning November 1st. Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date.

Flu Protocol:All employees working directly with patients, the community or working in a health center will be required to have the flu shot or wear a mask during patient/community contact or while in the health center from November 1 – April 30 each year (Flu Season). Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date.

Background Check Required: Planned Parenthood of the Rocky Mountains is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Qualifications

Education

Required

Masters or better in Nursing.

Experience

Required

1 year:

Prior experience working in sexual, reproductive health, or gendering affirming care.

Licenses & Certifications

Preferred

Certified Nurse Midwife

Advanced Practice Nurse

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.