VIRTUAL CALL CENTER SUPERVISOR (POLICE)

City of Rocky Mount; North Carolina; On-site; USD 45,000 - 60,000; Full time

Job summary

The City of Rocky Mount is seeking a dedicated administrative supervisor to oversee personnel and manage various record systems. The role involves providing clerical support, ensuring compliance with regulations, and maintaining effective communication with city officials and the public. The ideal candidate will have a strong background in management and excellent communication skills, as well as the ability to analyze data and prepare reports.

Qualifications

• Supervises personnel, schedules work, and conducts performance evaluations.
• Administers record management systems and ensures compliance with regulations.

Responsibilities

• Provides administrative and technical assistance to department staff.
• Ensures adherence to state and national rules for criminal justice systems.

Skills

Management

Supervision

Communication

Problem Solving

Data Analysis

Education

High School Diploma or GED

Three years administrative Experience

Job description

DESCRIPTION OF WORK: Provide administrative and technical assistance to department staff, City employees, and the public. This is accomplished by supervising personnel; serving as administrator for various systems; providing clerical support; and equipment; and coordinating the purchasing of supplies, services, and equipment. Other duties include performing special assignments, and serving on various committees, and filling in for other support services staff as needed. The position will supervise non-sworn personnel.

DEFINITION:Supervises personnel by scheduling, prioritizing and assigning work, conducting performance evaluations, answering questions, training and mentoring, making hiring, termination, and disciplinary recommendations.

REPORTS TO: The Police Lieutenant who assigns work in terms of general instructions. The supervisor checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

• Administers the Agencies Record Management System by maintaining the system picks tables, adding and modifying information, adding users to system, running monthly audits, submitting monthly reports to the SBI, consulting with vendor on software issues and enhancements, attending professional development training, and running crime statistics.

• Administers MFR system by training staff on software, maintaining pick tables and users, monitoring system daily for incomplete/denied reports, approving reports, troubleshooting and reporting issues to proper division.
• Ensures the Agency adheres to state and national rules and regulations pertaining to the use of the criminal justice computer systems.
• Provides clerical support by typing correspondence, responding to citizen inquiries, copying and faxing, ordering supplies, maintaining files, providing support to committees, organizing and scheduling meetings, and maintaining support and input for the annual budget, strategic plan, and benchmarks.

• High School Diploma or GED
• Three (3) years administrative Experience
• Previous supervisory experience

LICENSE OR CERTIFICATION REQUIRED BY STATUTE OR REGULATION

• Valid driver’s license
• Division of Criminal Information (DCI) certifications (modules 1, 2, &3) after hire.

• Knowledge of management and supervisory principles and practices.
• Knowledge of department’s records management system.
• Ability to produce written documents in English with clearly organized thoughts using proper sentence construction, punctuation, and grammar.
• Ability to interact professionally and cooperatively and establish and maintain effective working relationships with co-workers, officials, and the general public.
• Ability to communicate effectively both orally and in writing to individuals and/or groups.
• Ability to analyze facts and exercise sound judgment in arriving at conclusions.
• Ability to research, collect, organize, and analyze data, and to prepare clear, concise reports.
• Skill in operating assigned office equipment, including computer equipment and various software packages.
• Skill in supervision of personnel.

SUPERVISORY CONTROLS:The Police Lieutenant assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES:Guidelines include Department General Orders; the UCR Code Book; City rules and regulations; state laws pertaining to the dissemination of records; federal privacy laws; administrative codes for permits; General Statutes related to expunctions; and discovery laws. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related supervisory and records management duties. The need for accuracy contributes to the complexity of the work.

SCOPE AND EFFECT:The purpose of this position is to perform public relations matters for the Department and provide timely and accurate information on incidents that the Department was involved in. This may include but not limited to operating cameras, microphones, audio and video editing software along with other miscellaneous electronics needed to produce a product.

PERSONAL CONTACTS:Contacts are typically with other City personnel, attorneys, court officials, state and federal agency representatives, insurance company representatives, and members of the general public.

PURPOSE OF CONTACTS:Contacts are typically to give or exchange information, resolve problems, provide services, and motivate or influence persons.

PHYSICAL DEMANDS: The work is typically while sitting at a desk or table or while intermittently sitting, standing, stooping, walking, bending, or crouching. The employee occasionally lifts light objects.

WORK ENVIRONMENT:The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:This position has direct supervision over Virtual Call Center Tech (4)