Virtual Banking Concierge

JPMorgan Chase & Co.; Columbus (OH); In loco; USD 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

JPMorgan Chase & Co. in Columbus, OH seeks a Virtual Banker II in Consumer Banking. You will greet clients, deliver hospitality, and use the Chase suite of digital tools to offer tailored financial solutions, while connecting clients with experts for specialized needs.

You will engage via phone and video, build relationships, and drive client satisfaction in a full-time, on-site role at our Columbus location, embracing our culture of diversity and inclusion.

Competenze

• 1+ year of sales experience in Retail Banking, Financial Services, or related industries.
• Client-first attitude with hospitable experience.
• Excellent communication over phone, video, and email.
• Ability to quickly learn products, services, and procedures.
• Team-oriented with risk/compliance awareness.
• Proven client service experience or comparable experience.
• High school diploma or equivalent.

Mansioni

• Foster a welcoming atmosphere with client-first service and collaborate to provide solutions.
• Exceed client expectations and create a warm environment.
• Handle inbound and outbound communication to identify needs and offer tailored solutions.
• Cultivate client relationships through active listening and referrals to specialists.
• Partner with Chase Partners to connect customers with experts for specialized needs.
• Guide clients in using Chase mobile apps and ATMs to enhance banking.
• Meet or exceed performance metrics for engagement and referrals.
• Resolve client issues promptly and maintain a positive experience.

Conoscenze

Sales experience

Client-first attitude

Relationship-building

Excellent communication

Product knowledge

Team collaboration

Compliance training

Client service experience

Formazione

High school diploma or equivalent

College degree or military equivalent

Descrizione del lavoro

JPMorgan Chase & Co. in Columbus, OH seeks a Virtual Banker II in Consumer Banking. You will greet clients, deliver hospitality, and use the Chase suite of digital tools to offer tailored financial solutions, while connecting clients with experts for specialized needs.

You will engage via phone and video, build relationships, and drive client satisfaction in a full-time, on-site role at our Columbus location, embracing our culture of diversity and inclusion.