Virtual Banking Specialist - Customer Care & Innovation

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 50,000 - 60,000; Full time

Job summary

JPMorgan Chase & Co. in Tempe, AZ is seeking a Virtual Banking Garage Banker for Consumer Banking to deliver hospitality, tailor financial solutions, and build lasting relationships with clients over phone and video.

You will engage in pilots, use digital tools, and guide clients through Chase mobile and online platforms while upholding risk and compliance standards. Tempe location, full-time role.

Qualifications

• 1+ years of sales experience in Retail Banking, Financial Services, or related industries.
• Excellent communication skills, with the ability to engage clients clearly and courteously over the phone, video, and via email.
• Proficiency in quickly and accurately learning new products, services, procedures, and digital tools.
• Ability to work collaboratively as a team to deliver seamless service with care and sincerity.
• Commitment to operating within established risk parameters and compliance obligations, completing required training efficiently.
• High school diploma, GED, or equivalent.
• Preferred: Experience participating in pilots, test-and-learn programs, or process improvement initiatives is a plus.
• College degree or military equivalent.

Responsibilities

• Participate in test-and-learn initiatives by piloting and executing new solutions, processes, and technologies—helping to design, launch, measure, and refine pilots while providing real-time feedback and insights to Virtual Bank Leaders and partners
• Deliver exceptional, client-first service by fostering a welcoming and hospitable atmosphere, and cultivating strong relationships through active listening, thoughtful questioning, and personalized financial solutions.
• Use analytics, digital tools, automation, and simultaneously navigate multiple applications, CRMs, and tracking systems to inform your work, measure impact, and identify opportunities for improvement.
• Cultivate strong partner and client relationships to ensure Garage Tests are executed with excellence and aligned to business drivers, while ensuring every participant feels valued, informed, and supported throughout the process.
• Guide clients in using technology self-service options (Chase Mobile App, Chase.com, ATMs), and educate them on new features and enhancements.
• Refer clients to One Chase Partners (Consumer Branch partners, Private Client Advisors, Home Lending Advisors, Business Relationship Managers, etc.) for specialized needs and own the client experience end-to-end.
• Operate within established risk parameters and compliance obligations, completing required training efficiently.

Skills

Sales experience

Communication skills

Learning new products

Team collaboration

Customer service

Education

High school diploma or GED

College degree or military equivalent

Tools

CRM systems

Chase Mobile App

Chase.com

Job description

JPMorgan Chase & Co. in Tempe, AZ is seeking a Virtual Banking Garage Banker for Consumer Banking to deliver hospitality, tailor financial solutions, and build lasting relationships with clients over phone and video.

You will engage in pilots, use digital tools, and guide clients through Chase mobile and online platforms while upholding risk and compliance standards. Tempe location, full-time role.