Virtual Assistant - WFH

Commerce Concierge Co; New York (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Virtual Assistant, where you'll provide essential customer service and administrative support from the comfort of your home. This role is perfect for detail-oriented individuals who thrive in a fast-paced environment and enjoy multitasking. You'll be the key point of contact for clients, ensuring their needs are met with professionalism and efficiency. With a fully remote work setup, you will have the flexibility to balance your professional and personal life while contributing to a supportive and collaborative team. Opportunities for growth and professional development await you in this dynamic role.

Benefits

Competitive salary

Fully remote work flexibility

Paid time off and holidays

Professional development opportunities

Collaborative work environment

Growth opportunities within the company

Qualifications

• Experience in customer service, administrative support, or data entry is essential.
• Strong organizational and multitasking skills are required.

Responsibilities

• Serve as the primary contact for customers via phone, email, and chat.
• Manage calendars, appointments, and meetings for clients and teams.

Skills

Customer Service

Organizational Skills

Multitasking

Communication Skills

Problem-Solving

Tools

Microsoft Office Suite

Google Workspace

CRM Software

Job description

About The Role

We are seeking a detail-oriented and highly organized Virtual Assistant - WFH to join our remote team. This role involves a combination of customer service, administrative support, data entry, and scheduling, ensuring seamless operations for both internal teams and clients. The ideal candidate is proactive, dependable, and able to manage multiple responsibilities efficiently.

Key Responsibilities

1. Customer Service & Support
   
   • Serve as the primary point of contact for customers via phone, email, and chat.
   • Assist with inquiries, troubleshooting, and issue resolution in a timely and professional manner.
   • Maintain strong client relationships by delivering high-quality service.
2. Data Entry & Documentation
   
   • Accurately input, update, and maintain records in company databases and CRM systems.
   • Review and verify information to ensure accuracy and data integrity.
   • Organize digital files and documentation for efficient access and retrieval.
3. Scheduling & Coordination
   
   • Manage and maintain calendars, appointments, and meetings for clients and internal teams.
   • Coordinate and confirm bookings, deadlines, and follow-ups as needed.
   • Arrange travel accommodations, reservations, and itineraries when required.
4. Administrative & Assistant Duties
   
   • Provide administrative support, including report generation and email management.
   • Conduct research and compile information for various projects.
   • Assist with order processing, tracking logistics, and inventory coordination.

Benefits & Perks

• Competitive salary
• Fully remote work flexibility
• Paid time off and holidays
• Professional development and training opportunities
• Supportive and collaborative work environment
• Opportunities for growth within the company.

Qualifications & Requirements

• Previous experience in customer service, administrative support, or data entry.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, Google Workspace, and CRM software.
• Strong attention to detail and problem-solving abilities.
• Ability to work independently while collaborating effectively with the team.
• Reliable internet connection and a dedicated workspace for remote work.