Virtual Assistant Manager

PwC - Global; United States; Remote; USD 10,000 - 60,000; Full time

Job description

Management Level

Manager

Job Description & Summary

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.

Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

About

We are looking for candidates who bring high levels of energy, learning agility and market experience, who see technology as a way to enable and drive human innovation and who want to be a part of a community of solvers, to tackle the biggest challenges in society.

If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you. By choosing to join PwC, you are choosing to work with teams all over the world, harnessing the power of world leading technology and making a difference to real people’s lives.

The Executive Support team supports UK based stakeholders and plays a key role in enabling the growth of the team on an international basis.

Role Summary:

This is an exciting opportunity for an Executive Support Manager to become an integral part of our Executive Support Team. You will lead an Executive Support team and Team Leaders, being responsible for their career development, people management and resourcing. You will support and lead them through change, providing pastoral care and support.

As Executive Support Manager, you will report directly to the Executive Support Leader.

Responsibilities of role:

Operational Management

• Develop and maintain strong, trusted relationships with team members to ensure open communication and a supportive work environment.

• Communicate with impact, ensuring clarity and understanding of key leadership messages..

• Serve as a trusted advisor to the team, providing support for day to day complex issues and challenges.

• Develop and maintain robust relationships with key stakeholders in the business, communicating with impact, confidently and constructively to maximise the impact of our team in delivery of high quality service

• Manage and resolve escalations promptly.

• Coordinate and manage team allocations, using MI data to review utilisation and collaborate with the resourcing manager to ensure effective resourcing to meet the business needs.

• Provide pastoral care and support team members' well-being

• Demonstrate adaptability by responding swiftly to evolving business requirements and market conditions.

• Lead efforts to integrate technology into daily operations, enhancing productivity and service delivery.

Team Development and Empowerment

• Empower team members in their development journey by providing guidance, coaching and support.

• Prioritise team development from induction through to career progression, promoting continuous learning and growth.

• Support Team Leaders in career growth, enabling them to assume more day-to-day responsibilities and leadership roles.

• Maintain and adapt relationships within the firm to meet changing business needs and enhance collaboration.

• Encourage a digital mindset and support team members through coaching and training.

Performance and Talent Management

• Play a pivotal role in attracting, retaining and engaging talent by creating a positive and dynamic work environment.

• Participate in the recruitment process, including interviewing and selection of new joiners.

• Lead on local team performance cycle including goal setting, quarterly check ins, end of year reviews, talent review, career development plans.

• Manage performance and conduct issues

Skills and experience

‘Essential skills & experience’

• Very strong command of the English language

• Proven experience in team coordination and management.

• Strong performance management skills and experience with KPIs.

• Excellent interpersonal skills with a focus on wellbeing and pastoral care.

• Adaptive leadership skills to engage and motivate others

• Experience in career coaching and supporting professional development.

• Strong analytical skills for data analysis and reporting.

• Effective communication and relationship-building skills.

• Experience in training and development of teams.

• Proven ability to manage recruitment and resourcing effectively.

• Strong problem-solving skills and ability to handle escalations.

• Business-focused with a strong customer service mindset

• Interest in emerging technology and ability to influence behavioral change in adopting new practices, both personally and within teams.

• Proficiency in Microsoft Office Suite and other relevant software.

• Self-motivated with effective time management, and ability to work independently and collaboratively with colleagues and leaders.

• High levels of confidentiality and resilience

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

May 15, 2025

About the company

PricewaterhouseCoopers is a multinational professional services network of firms headquartered in London, United Kingdom, operating as partnerships under the PwC brand.