Virtual Assistant

The Aragon Company; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

The Aragon Company is seeking a detail-oriented Virtual Assistant to support their Pay Per Call Team. This role focuses on quality assurance monitoring to ensure call traffic integrity, requiring strong skills in Excel and effective communication. Ideal candidates will be proactive and comfortable working in a remote setting, with opportunities for ongoing training.

Qualifications

• Strong proficiency in Excel / Google Sheets (e.g., filters, sorting, formulas).
• Previous quality assurance or customer support experience.
• Comfortable listening to extended call recordings.

Responsibilities

• Daily Call Listening & QA: Review and listen to a high volume of recorded calls.
• Identify and flag calls that fall below quality metric thresholds.
• Maintain and update daily QA tracking reports in Excel or Google Sheets.

Skills

Proficiency in Excel / Google Sheets

Quality assurance experience

Effective communication skills

Proactive mindset

Job description

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We are seeking a detail-oriented, reliable Virtual Assistant to support our Pay Per Call Team. This role is focused on quality assurance monitoring and reporting, helping ensure the integrity of call traffic and assisting with data tracking and insights that support our campaign performance. The ideal candidate is comfortable working in spreadsheets, and able to identify trends or irregularities in call quality and lead disposition data.

Key Responsibilities:

• Daily Call Listening & QA: Review and listen to a high volume of recorded calls daily across various verticals. Accurately log disposition data based on a defined quality assurance workflows and campaign criteria.
• Monitoring & Flagging: Identify and flag calls that fall below quality metric thresholds (e.g., call duration, lead qualification, call routing issues). Report suspicious or unusual activity (e.g., brand bidding, misleading consumer dialogue, buyer connection problems).
• Reporting & Documentation: Maintain and update daily QA tracking reports in Excel or Google Sheets. Create logs to document flagged issues, summary findings, and call review progress.
• Communication & Support: Collaborate with the QA team and account managers to communicate trends or repeat quality issues. Support ad hoc tasks related to reporting, traffic analysis, or documentation cleanup.

Required Qualifications:

• Strong proficiency in Excel / Google Sheets (e.g., filters, sorting, formulas, etc.).
• Previous quality assurance or customer support experience.
• Comfortable listening to extended call recordings and identifying key context or issues.
• Proactive mindset with the ability to work independently and communicate effectively within a remote setting.

Preferred Qualifications:

• Prior experience with Pay Per Call marketing or working in a performance marketing agency.
• Familiarity with industry terms such as CPA, CPL, conversion rate, margins, and quality score.
• Bilingual in Spanish, for call monitoring / quality assurance purposes.

While this is a remote, contractor role, candidates must be able to work standard hours from 9:00 AM to 6:00 PM in the Eastern Standard Time Zone – where most of the Teams are based.Candidates in NA, LATAM, EMEA, and APAC will be considered.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Marketing Services

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