VIP Support Manager

GoMining; United States; Remote; USD 70,000 - 120,000; Full time

Job summary

GoMining is seeking a VIP Support Manager to oversee a portfolio of premium clients. You will resolve requests quickly, build trust, and ensure a truly premium experience while spotting upsell opportunities for GoMining products.

You’ll be the go-to person for VIP accounts, coordinating with marketing, product and development teams to pass on feedback and improve the VIP experience. Remote work and flexible hours are available.

Qualifications

• 2+ years of experience in customer support, client service or account management.
• Excellent communication, diplomacy and client-oriented mindset.
• English at B2+ level (written and spoken).
• Understanding of crypto, DeFi, NFT and mining or willingness to learn quickly.
• Experience with CRM systems and analytics tools.
• Ability to work in a fast-paced environment with multiple clients.
• Basic sales and negotiation skills and comfort with offering products to clients.

Responsibilities

• Provide premium support to VIP clients via chat, messages, email and calls.
• Act as a personal manager for client portfolios, building trust and staying in regular contact.
• Track client requests through to resolution and maintain high satisfaction.
• Keep CRM up to date by logging interactions, requests and deals.
• Analyze client behavior and suggest ways to increase engagement and lifetime value.
• Identify upsell and cross-sell opportunities and offer relevant GoMining products.

Skills

Communication

Client focus

Negotiation basics

CRM usage

Multitasking

Tools

CRM systems

Analytics tools

Job description

GoMining is looking for aVIP Support Managerto take care of our most valuable clients. You’ll own a portfolio of VIP accounts and be their go-to person at GoMining. Your job is to resolve their requests quickly, build long-term, trust-based relationships with them, and make sure every client gets a truly premium experience.

Along with support, you’ll spot opportunities to offer clients additional GoMining products that fit their needs, and you’ll earnuncapped commissionon every sale. If you’re client-oriented, enjoy working with people and want to grow in the fast-moving crypto industry, this role is for you.

Responsibilities

• Provide premium support to VIP clients: resolve their requests quickly and professionally via chat, messengers, email and calls.
• Act as a personal manager for your client portfolio: build trust, understand each client’s needs and goals, and keep in regular touch.
• Track client requests through to resolution and keep satisfaction consistently high.
• Keep the CRM up to date by logging all interactions, requests and deals.
• Analyze client behavior and suggest ways to increase engagement and LTV.
• Identify upsell and cross-sell opportunities and offer clients relevant GoMining products, such as digital miners, hashrate and tokens.
• Work closely with the marketing, product and development teams to pass on client feedback and improve the VIP experience.

• 2+ years of experience in customer support, client service or account management, ideally with VIP or high-value clients (crypto, fintech or IT is a plus).
• Excellent communication skills, diplomacy and a strong client-oriented mindset.
• English at B2+ level (written and spoken).
• Understanding of crypto, DeFi, NFT and mining, or the readiness to learn fast.
• Experience with CRM systems and analytics tools.
• The ability to work in a fast-paced environment, handle several clients in parallel and stay proactive.
• Basic sales and negotiation skills, and comfort with offering products to clients.

Nice to have

• Experience working with VIP clients or HNW investors.
• Sales or upselling experience.
• Russian language.
• Knowledge of additional languages (German, French, Spanish).
• Experience in crypto exchanges, payment systems or DeFi products.

• Fixed salary + uncapped commissionon sales to your clients.
• Unique loyalty program: receive corporate digital miners and earn passive income with no investment.
• Learning support: courses, English classes and conferences (up to 100% reimbursement).
• Work-life fit: remote work and flexible hours. For us, results matter most.
• Paid time off: up to 28 vacation days, up to 15 sick days, plus local holidays.
• Team retreats: company-sponsored stays at a villa in Turkey.
• Recognition: “Employee of the Month” award, team events with wow prizes and structured performance reviews.
• Career growth: real opportunities to grow into expert or top-management roles.