VIP Suites Supervisor

Compass Group USA; Seattle (WA); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

Free Parking

Staff meal provided each shift

Pro Shop Employee Discount

Free Meals

Merch Discount

Employee Assistance Program

Job summary

Compass Group USA is seeking a VIP Suites Supervisor at Lumen Field in Seattle to lead day-of-event operations in premium VIP Suite areas. You will coach the service team, coordinate with culinary and stadium partners, and ensure exceptional guest experiences across all suite spaces.

Ideal candidates have hospitality supervisory experience, strong communication, and the ability to maintain premium hospitality standards while addressing guest needs during events.

Qualifications

• Hospitality supervisory experience required.
• Ability to stand and walk for long periods while engaging VIP guests.
• Strong communication, organization, and problem-solving skills.
• Must pass background check and be 21+ years old.

Responsibilities

• Lead day-of-event operations for premium VIP Suite areas.
• Supervise, coach, and support service team members to deliver exceptional guest experiences.
• Coordinate with culinary, beverage, logistics, and stadium partners for seamless event execution.
• Oversee suite readiness, presentation standards, and all guest-facing service touchpoints.
• Serve as the on-site contact for suite holders and VIP guests.
• Monitor staffing levels and direct team members during events.
• Address guest concerns and resolve service issues promptly and professionally.
• Ensure suites meet premium hospitality standards and service expectations.
• Maintain proper sanitation, safety, and inventory controls.
• Complete event documentation and post-event reporting.
• Perform additional duties as assigned.

Skills

Hospitality supervisory experience

Guest interaction

Communication skills

Team leadership

Education

Washington State Food Worker Permit

ServSafe Alcohol training

Washington State Class 12 MAST Permit

Job description

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Diversityof thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.

Are you ready to be a part of something extraordinary? Lumen Field, the iconic sports and entertainment venue located in the heart of Seattle, has been named the "Best Stadium" by USA Today, and we're looking for passionate individuals to join our team and help us maintain our reputation for excellence.

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

Become a part of the Levy team at Lumen Field, home of the Seattle Seahawks, Seattle Sounders FC, Seattle Reign, and world-class concerts and events. As a VIP Suites Supervisor, you will oversee premium suite operations, ensuring an exceptional guest experience by addressing guest needs, supporting team members, and maintaining Levy's high standards of service, hospitality, and execution throughout all suite spaces.

Compensation and Benefits

• Pay rate: $31.18 – $35.06 per hour
• Free Parking
• Staff meal provided each shift
• Pro Shop Employee Discount

Essential Duties and Responsibilities

• Lead day-of-event operations for premium VIP Suite areas.
• Supervise, coach, and support service team members to deliver exceptional guest experiences.
• Coordinate with culinary, beverage, logistics, and stadium partners to ensure seamless event execution.
• Oversee suite readiness, presentation standards, and all guest-facing service touchpoints.
• Serve as the primary on-site contact for suite holders, premium clients, and VIP guests.
• Monitor staffing levels and provide direction to team members throughout events.
• Address guest concerns and resolve service issues promptly and professionally.
• Ensure suites are prepared and set to established premium hospitality standards.
• Ensure service expectations, operational procedures, and guest service standards are met
• Ensure compliance with food safety, HACCP, sanitation, and quality standards, including proper presentation, portion control, and serving temperatures.
• Maintain cleanliness, organization, and proper inventory of equipment, supplies, and service areas.
• Complete event documentation, staffing records, and post-event reporting.
• Perform other duties as assigned.

Qualifications

• Hospitality supervisory experience required
• Ability to stand and walk for long periods of time while engaging with VIP guests
• Professional demeanor suitable for interaction with VIP guests, teammates, and management
• Strong communication, organization, and problem-solving skills
• Possess valid Washington State Food Worker Permit and ServSafe Alcohol training, & Washington State Class 12 MAST Permit
• Ability to complete digital onboarding materials and electronic employment verification
• Must be at least 21 years of age
• Must pass a background check

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Free Meals
• Free Parking
• Merch Discount
• Employee Assistance Program

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.