VIP Services Supervisor

Choctaw Nation of Oklahoma; Durant (FL); On-site; USD 61,992,000 - 66,125,000; Full time

Job summary

Choctaw Nation of Oklahoma is seeking a vigilant VIP Services Supervisor to lead the VIP Representatives and ensure extraordinary guest services for hosted and non-hosted casino guests. You will approve documents in the director's absence and report to the VIP Shift Manager.

You will hire and schedule VIP staff, maintain relationships with mid-to-high-range players, assist with room bookings and comps, resolve guest issues, and maximize hotel room yield in collaboration with hotel management and

Qualifications

• High school diploma or GED.
• Experience in a customer service leadership role with knowledge of Casino & Hotel Management Systems.
• Two years’ Casino Guest Service experience and Hotel Guest Service experience.
• Exceptional communication skills.
• Ability to work in a fast-paced environment and handle time pressure.

Responsibilities

• Hire, schedule and staff the VIP Desk to ensure maximum coverage during peak business hours.
• Develop and maintain relationships with mid to high-range players to encourage repeat patronage and loyalty to the location.
• Ensure highest level of guest satisfaction by arranging for rooms, assisting with reservations, and other comps.
• Resolve any guest problems or inconveniences.
• Work with hotel management to achieve a maximum yield of hotel rooms.
• Collaborate with the Special Events Manager to assist with VIP events on and off site.
• Coordinate with the Executive host staff to assist their guests when needed.
• Operate the VIP desk to provide coverage, fill in for PTO/sick days, and maintain service levels.
• Maintain attendance records, personnel files and performance reviews of all VIP Representatives.
• Perform other tasks as assigned.

Skills

Leadership

Customer service

Communication

Time management

Education

High school diploma or GED

Tools

Casino & Hotel Management Systems

Job description

$21.75 Hourly. Shifts will include evenings, nights, weekends, and holidays.

Job Purpose or Objective(s):

The VIP Services Supervisor is responsible for the daily guidance of the VIP Representatives to ensure extraordinary guest services to our hosted and non-hosted casino guests and approves designated documents and transactions in the Directors absence. You will report to the VIP Shift Manager.

Primary Tasks:

1. You will hire, schedule and staff the VIP Desk to ensure maximum coverage during peak business hours.

2. Develop and maintains relationships with mid to high-range players to encourage repeat patronage and loyalty to the location.

3. Ensure highest level of guest satisfaction by arranging for rooms, assisting with reservations, and other comps.

4. Resolve any guest problems or inconveniences.

5. You will work with hotel management to achieve a maximum yield of hotel rooms.

6. Work with the Special Events Manager to assist with VIP Events, Concerts and other special VIP events on and off site.

7. Coordinate with the Executive host staff to assist their guests when needed.

8. Work the VIP desk to provide proper coverage, cover PTO days, sick days and to accommodate guest service levels.

9. Maintain attendance records, personnel files and performance reviews of all VIP Representatives.

10. Perform other tasks as assigned.

Requirements:

· High school diploma or GED

· Ability to work in a fast paced ever changing environment and be posed and efficient.

· Exceptional communication skills.

· Ability to perform assigned tasks under frequent time pressure in an interruptive environment.

· One year experience in a customer service leadership role with knowledge of Casino & Hotel Management Systems

· Two years’ Casino Guest Service experience and Hotel Guest Service experience.

1. You will hire, schedule and staff the VIP Desk to ensure maximum coverage during peak business hours.

2. Develop and maintains relationships with mid to high-range players to encourage repeat patronage and loyalty to the location.

3. Ensure highest level of guest satisfaction by arranging for rooms, assisting with reservations, and other comps.

4. Resolve any guest problems or inconveniences.

5. You will work with hotel management to achieve a maximum yield of hotel rooms.

6. Work with the Special Events Manager to assist with VIP Events, Concerts and other special VIP events on and off site.

7. Coordinate with the Executive host staff to assist their guests when needed.

8. Work the VIP desk to provide proper coverage, cover PTO days, sick days and to accommodate guest service levels.

9. Maintain attendance records, personnel files and performance reviews of all VIP Representatives.

10. Perform other tasks as assigned.

· High school diploma or GED

· Ability to work in a fast paced ever changing environment and be posed and efficient.

· Exceptional communication skills.

· Ability to perform assigned tasks under frequent time pressure in an interruptive environment.

· One year experience in a customer service leadership role with knowledge of Casino & Hotel Management Systems

· Two years’ Casino Guest Service experience and Hotel Guest Service experience.