VIP Services Coordinator

Kraft Sports and Entertainment LLC; Foxborough (MA); On-site; USD 48,000 - 56,000; Full time

Job summary

Kraft Sports and Entertainment LLC is seeking a personable VIP Services Coordinator to deliver exceptional service to Club Members and Suite Holders year-round, building relationships through calls, emails, meetings, and events. This role focuses on proactive engagement, premium experiences, and seamless execution of VIP initiatives.

You will leverage the CRM to manage requests, support game day operations, train staff, and collaborate with multiple departments to ensure flawless events and

Qualifications

• 0-2 years of relevant work experience.
• Bachelor’s degree preferred.
• Demonstrated excellence in customer service and relationship management.
• Strong communication and organizational skills.

Responsibilities

• Cultivate and maintain long-term relationships with Club Members and Suite Holders.
• Engage through calls, emails, in-person meetings, game day interactions, and events.
• Partner with VIP Services to design and implement member engagement events.
• Create and maintain internal resources to support VIP operations.
• Leverage CRM to track requests and document interactions.
• Deliver best-in-class customer service and exceed member expectations.
• Train and mentor game day and event staff.
• Assist in planning member-exclusive events and programs.
• Collaborate with cross-functional departments to ensure flawless event execution.
• Support other VIP initiatives and special projects.

Skills

Customer service

CRM

Communication

Organization

Attention to detail

Teamwork

Education

Bachelor’s degree preferred

Tools

CRM system

Microsoft Word

Excel

Job description

SUMMARY:This role is primarily responsible for delivering exceptional customer service to Club Members, Suite Holders, and their guests. The position focuses on relationship management, proactive engagement, and seamless execution of premium experiences year-round while supporting key VIP Services initiatives.DUTIES AND RESPONSIBILITIESCultivate and maintain strong, long-term relationships with Club Members and Suite Holders through consistent year-round touchpoints, including phone calls, emails, in-person meetings, game day interactions, and special events.Partner with the VIP Services team to develop and implement creative strategies that engage key decision-makers during both the season and off-season through curated events and elevated game day experiences.Create, organize, and maintain internal resources, templates, and informational documents to support the daily operations and long-term efficiency of VIP Services.Leverage the Customer Relationship Management (CRM) system to manage member requests, track communications, document interactions, and ensure accurate record keeping.Deliver best-in-class customer service by responding promptly, providing clear and accurate information, and consistently exceeding Member expectations.Support all major VIP Services initiatives, projects, and departmental priorities as assigned, ensuring seamless execution and alignment with organizational goals.Train, mentor, and support game day and event staff, reinforcing service standards and ensuring premium-level execution across all touchpoints.Assist in identifying, planning, and executing unique Member-exclusive events and value-added programs designed to enhance the overall Member experience.Collaborate with cross-functional departments to communicate, coordinate, and align on all Clubs and Suites operational details, ensuring flawless execution on event days.Special projects and assignments as business dictates.SUPERVISORY RESPONSIBILITIESThis position has no supervisory responsibilities.SKILLS AND QUALIFICATIONS0-2 years of relevant work experienceBachelor’s degree preferredOutgoing, creative, and results-oriented mindsetStrong organizational skillsExemplary inter-personal and communication skillsComputer literate and proficiency in Microsoft Word & ExcelMust be results oriented and self-motivatedMust have attention to detail and focused concentrationMust be able to make timely decisions in the contact of the workflowMust possess strong organization skills, ability to multi-task and responsivenessPHYSICAL DEMANDSReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENTThe noise level in the work environment is usually quietFast-paced office environmentCERTIFICATES, LICENSES, REGISTRATIONSNone requiredOTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.