VIP Service Assistant

Chief's on Broadway; Nashville (TN); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

Complimentary concert tickets

Employee discounts on food & beverage

Career & leadership development

Diverse and safe venue

Certified Safe Bar

Job summary

Chief's on Broadway in Nashville seeks a VIP Server Assistant to deliver exceptional service across the nightclub, bars and dining areas. You will assist the VIP Server/Marketing Model, transport trays, maintain a clean workstation, and support daily setup and breakdown of the venue while upholding brand standards.

The role requires 21+ and at least 1 year in a high-volume setting, with strong guest service skills and the ability to work a flexible schedule, including nights and weekends.

Qualifications

• Minimum 21 years of age.
• 1 year of service experience in a nightclub setting (preferred).
• Proven ability to work in a high-volume, fast paced restaurant or similar environment.
• Exceptional guest service and hospitality skills.
• Strong organizational skills, attention to detail, and work ethic.
• Excellent interpersonal skills; able to work both as a team and independently.
• Flexible schedule including days, nights, weekends and holidays.
• Ability to get Food Safety and TIPS certified.
• Must have a valid TABC (or local equivalent) certification.
• Ability to communicate effectively in English with guests and team members.

Responsibilities

• Assist VIP Server / Marketing Model with serving beverages and food to guests.
• Transporting trays and serving food and beverages in all nightclub areas.
• Maintain a clean, hygienic workstation per standards.
• Uphold Company Service Standards throughout shifts.
• Set up and breakdown venue areas daily.
• Assist guests and offer alternatives as needed.
• Deliver consistent, professional service in a fast-paced environment.
• Manage multiple tables and tasks efficiently.
• Enforce safety and health policies.

Skills

Guest service

Hospitality

Teamwork

Communication

Organizational skills

Interpersonal skills

Flexible schedule

Food safety awareness

TABC certification

English proficiency

Job description

ABOUT CHIEF'S

Chief's is a six-story bar and live music venue celebrating the ever-expanding musical legacy of Eric Church. Located in the heart of downtown Nashville, Chief's features a ticketed music venue, inspirational interiors, and a distinct focus on original live performances-offering fans an unmatched entertainment experience in Music City. The venue includes a broadcast studio, home to Church's Outsiders Radio on SiriusXM, with capabilities to host programming from a range of media partners. Culinary offerings are in collaboration with James Beard Award–winning pitmaster Rodney Scott, available throughout the space. On the fifth floor, Redemption Bar, a new concept developed with award-winning artist Ashley McBryde, is dedicated to spotlighting original music and emerging talent. Chief's is located at the corner of 2nd Avenue and Broadway.

WHY WORK FOR US?

Like a "Melody creates a Memory," we are a team of inspired, intentional creatives, linking great live music, incredible food and superior hospitality to create lasting memories. Refusing to be defined by others' ideas of what is possible, we strive to build timeless, meaningful experiences to life every day.

• Benefits for Full-Time employees
• Access to great live music and complimentary concert tickets
• Employee Discounts on Food, Beverage, and Retail
• Ongoing Career & Leadership Development
• Diverse, Inclusive and Safe Venue
• Certified Safe Bar

AB OUT THE ROLE

The VIP Server Assistant is responsible for assisting the VIP Server/ Marketing Model while providing superior customer service, serving beverages, food and amenities in all areas of the venue. All duties and assignments are to be performed according to departmental and Palm Tree Crew brand standards.

Job Duties:

• Assisting VIP Server / Marketing Model with serving beverages and food to guests
• Transporting trays and serving food and beverages in all nightclub areas
• Maintain a clean and hygienic workstation in accordance with regulatory standards
• Responsible for practicing, supporting and promoting the Company Service Standards
• Responsible for the daily set up of the venue and service areas before the doors open
• Responsible for the daily breakdown of the venue and service areas as the venue closes
• Assist guests with requests, offering appropriate alternatives and seeking assistance when necessary
• Consistently deliver exceptional service to every guest while interacting and entertaining in a professional manner
• Manage multiple tables and tasks in an efficient and proactive manner
• Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated
• Ability to initiate and maintain an upbeat and relaxed environment on a consistent basis
• Ensure daily/nightly opening and closing duties are completed
• Adhere to and enforce company specific safety and health department policies/procedures
• Report any incidents or violations to management
• Follow all designated emergency procedures
• Attend required trainings
• Assist other departments as necessary
• Marketing and promoting events both on property and on Social Media platforms
• Maintain social platforms as indicated by management and participate in marketing campaigns via social media

Tasks include, but are not limited to:

• Maximize sales by using extensive working knowledge of all food and beverage offerings to recommend and upsell items.
• Ensure menu knowledge is always kept up to date in order to communicate effectively with guests on ingredients, preparation methods, and allergens
• Follow all Steps of Service and brand standards
• Create a hospitable, welcoming, and memorable experience for all guests
• Ensure all Federal, State and City laws and ordinances are followed with regards to the handling and responsible sale of alcoholic beverages
• Proper handling of cash, credit cards and end of shift financial reporting
• Serve all alcohol in proper containers and adhere to all pricing
• Serve all food in proper containers and adhere to all pricing
• Maintain a clean and organized workspace including side stations, floors, shelves, and all storage areas
• Ensure that work areas are properly stocked for effective and timely service
• Attend trainings as mandated by the Leadership team
• Maintain a well-groomed, professional, and polished appearance
• Keep working knowledge of Chief's brand, history, culture, and programming
• Navigate venue conditions, including tight spaces, dark rooms, and loud environment
• Ensure all spaces are set according to floor plans
• Execute style of service called for by day/event (restaurant service, cocktail service, event service inclusive of passed hors d'oeuvres and/or banquet style, etc.)
• Perform other related duties as assigned by the Leadership team

YOUR QUALIFICATIONS

• Minimum 21 years of age
• Minimum of 1 year of service experience in a nightclub setting
• Proven ability to work in a high-volume, fast paced restaurant or similar environment preferred
• Exceptional guest service and hospitality skills
• Strong organizational skills, attention to detail, and work ethic
• Excellent interpersonal skills; able to work both as a team and independently
• Must be able to work efficiently within a team environment
• Ability to take direction, and communicate effectively and professionally
• Ability to work a flexible schedule including days, nights, weekends and holidays
• Ability to get Food Safety and TIPS certified
• Must have a valid TABC card
• Must be able to communicate in English with guests and other team members
• Must have the ability to withstand high temperatures, heat and sun
• Must adhere to both company and department specific policies and procedures
• Embrace company culture and take pride in the venue and amenities

PHYSICAL REQUIREMENTS

• Ability to perform physical requirements of position including standing for extended periods of time, kneeling, stooping, using stairs, able to lift loads of up to 50 lbs.
• Able to work rapidly, especially during peak periods to ensure that all guests are being serviced properly and necessary operational tasks are being completed in a timely manner
• Ability to sustain loud noise volume

WHO YOU ARE

We are seeking a highly motivated individual who enjoys working in a fast-paced but disciplined environment. You are enthusiastic and committed to quality and you thrive on creating exceptional service and consistently delivering memorable experiences. You are always striving to learn more, work well with others and show up each day ready to deliver brand excellence. This role will need strong ambassadors of the brand ready to maximize the potential of revenue generation, profitability, and driving sales, while delivering unparalleled service.

EQUAL EMPLOYMENT OPPORTUNITY

Chief's on Broadway is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin or ancestry, physical, medical or mental disability or condition (including, without limitation, HIV and AIDS), developmental disability, handicap, denial of family and medical care leave, denial of pregnancy leave, domestic partner status, status as a victim of sexual or domestic violence (or familial relationship to such victim), veteran status, marital status, sexual orientation, arrest records, citizenship status, criminal history that has been expunged, unfavorable discharge from the military, or any other basis protected by federal, state or local laws.