VIP Host

Chief's on Broadway; Nashville (TN); On-site; USD 20,664,000 - 34,440,000; Full time

Benefits offered by this job

Concert tickets

Employee discounts

Career development

Safe venue

Diverse workplace

Team environment

Job summary

Chief's on Broadway in Nashville, TN seeks a VIP Host to greet guests, guide them through the venue, and support the guest experience across dining and VIP experiences.

You will apply hospitality best practices, maintain a clean and organized workspace, and participate in ongoing training to uphold Chief's brand standards and safe alcohol service.

Qualifications

• Prior hosting experience in a nightclub or live venue preferred.
• Ability to work in a fast-paced, high-volume setting.
• Excellent guest service and hospitality skills.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and professional communication.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.

Responsibilities

• Welcome guests to the venue and check-in/seats for VIP experiences.
• Assist guests with directions and venue navigation across levels.
• Maintain a hospitable, welcoming experience and follow Steps of Service.
• Assist with maintaining inventory of menus and music collateral.
• Ensure compliance with all laws regarding alcohol service and responsible sales.
• Attend trainings and maintain a professional appearance.

Skills

Hosting experience

High-volume environment

Guest service

Teamwork

Communication

Flexible schedule

Job description

Chief's on Broadway - Nashville, TN

Chief's is a six-story bar and live music venue celebrating the ever-expanding musical legacy of Eric Church. Located in the heart of downtown Nashville, Chief's features a ticketed music venue, inspirational interiors, and a distinct focus on original live performances-offering fans an unmatched entertainment experience in Music City. The venue includes a broadcast studio, home to Church's Outsiders Radio on SiriusXM, with capabilities to host programming from a range of media partners. Culinary offerings are in collaboration with James Beard Award–winning pitmaster Rodney Scott, available throughout the space. On the fifth floor, Redemption Bar, a new concept developed with award-winning artist Ashley McBryde, is dedicated to spotlighting original music and emerging talent. Chief's is located at the corner of 2nd Avenue and Broadway.

WHY WORK FOR US?

Like a "Melody creates a Memory," we are a team of inspired, intentional creatives, linking great live music, incredible food and superior hospitality to create lasting memories. Refusing to be defined by others' ideas of what is possible, we strive to build timeless, meaningful experiences to life every day.

• Benefits Full-Time employees
• Access to great live music and complimentary concert tickets
• Employee Discounts on Food, Beverage, and Retail
• Ongoing Career & Leadership Development
• Diverse, Inclusive and Safe Venue
• Certified Safe Bar

ABOUT THE ROLE

The VIP Host is the first impression for our guests by welcoming them into Chief's and introducing them to the experience. The VIP Host, at all times, is an example of hospitality and service while assuming full responsibility for supporting the guest experience, maintenance, cleanliness and organization of the venue.

Tasks include, but are not limited to:

• Welcome guests to the venue
• Support guests with providing directions to different levels
• Check-in and seating guests for the restaurant
• Using the reservation system to check-in and seat guests for the restaurant
• Using an in-depth knowledge of programming throughout the venue to answer questions
• Check-in guests for VIP experiences
• Follow all Steps of Service and brand standards
• Create a hospitable, welcoming, and memorable experience for all guests
• Ensure all Federal, State and City laws and ordinances are followed with regards to the handling and responsible sale of alcoholic beverages
• Ensure par levels for all supplies including proper containers for both food and beverage service
• Attend trainings as mandated by the Leadership team
• Maintain a well-groomed, professional, and polished appearance
• Keep working knowledge of Chief's brand, history, culture, and programming
• Navigate venue conditions, including tight spaces, dark rooms, and loud environment
• Ensure all spaces are set according to plans
• Maintain daily inventories of all menus and music collateral throughout the venue
• Maintain an organized and clean workspace
• Ensure that work areas are properly supplied for operational success
• Maintain positive guest engagement and create memorable experiences
• Take initiative, follow-through on requests until completion, and utilize a keen attention to detail
• Perform other related duties as assigned by the Leadership team

YOUR QUALIFICATIONS

• Prior hosting experience in a nightclub setting
• Proven ability to work in a high-volume, fast paced restaurant, live music venue or similar environment preferred
• Proven ability to work in a fast-paced, results- oriented, restaurant/bar/venue environment
• Exceptional guest service and hospitality skills
• Strong organizational skills, attention to detail, and work ethic
• Excellent interpersonal skills; able to work both as a team and independently
• Ability to take direction, and communicate effectively and professionally
• Ability to work a flexible schedule including days, nights, weekends and holidays

PHYSICAL REQUIREMENTS

• Ability to perform physical requirements of position including standing for extended periods of time, kneeling, stooping, using stairs, able to lift loads of up to 50 lbs.
• Able to work rapidly, especially during peak periods to ensure that all guests are being serviced properly and necessary operational tasks are being completed in a timely manner
• Ability to sustain loud noise volume

WHO YOU ARE

We are seeking a highly motivated individual who enjoys working in a fast-paced but disciplined environment. You are enthusiastic and committed to quality and you thrive on creating exceptional service and consistently delivering memorable experiences. You are always striving to learn more, work well with others and show up each day ready to deliver brand excellence. This role will need strong ambassadors of the brand ready to maximize the potential of revenue generation, profitability, and driving sales, while delivering unparalleled service.

EQUAL EMPLOYMENT OPPORTUNITY

Chief's on Broadway is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin or ancestry, physical, medical or mental disability or condition (including, without limitation, HIV and AIDS), developmental disability, handicap, denial of family and medical care leave, denial of pregnancy leave, domestic partner status, status as a victim of sexual or domestic violence (or familial relationship to such victim), veteran status, marital status, sexual orientation, arrest records, citizenship status, criminal history that has been expunged, unfavorable discharge from the military, or any other basis protected by federal, state or local laws.