VIP Travel Consultant

ADTRAV Travel Management; Iowa; Remote; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision, life, anddis

401(k)

PTO

Job summary

ADTRAV Travel Management seeks a VIP Travel Consultant to manage complex itineraries for VIP clients. You will communicate across channels to determine destination, travel dates, and accommodations, then book domestic and international travel via Sabre and other tools.

Strong English communication, attention to detail, and the ability to work across multiple programs are essential. The role requires at least 5 years of VIP travel experience, familiarity with Visa/Passports, and the capability to

Qualifications

• High school diploma or equivalent required.
• 5+ years of experience booking corporate domestic and international travel; complex international a plus.
• Experience with VIP clients and providing high touch, white glove service.
• Visa/Passports preferred.
• Knowledge of city, airline, hotel, and car rental codes.
• Understanding of Fly America Act and Open Skies Agreement.
• Ability to weigh cost benefits and offer travel options within policy.
• Strong computer and typing skills; able to navigate multiple programs.

Responsibilities

• Answer calls and emails promptly from clients requesting new travel arrangements or changes to itineraries.
• Use Sabre to book and issue airline, hotel, car, and other reservations.
• Maintain knowledge to assist clients without delay.
• Maintain non-stop programs and referrals.
• Provide travel expertise to clients; send quotes for international travel.
• Follow company policies and approved workflows for service delivery.
• Deliver excellent customer service in all interactions with travelers.

Skills

VIP client service

Communication skills

Attention to detail

Self-motivation

Multitasking

Remote work capability

Microsoft Office

Typing skills

Education

High school diploma or equivalent

Tools

Sabre

Microsoft Office

Job description

Company Overview

ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.

ADTRAV is seeking a VIP Travel Consultant to be responsible for all aspects of travel management for our VIP clients. This includes conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations and accommodations required. The VIP Travel Consultant will also be responsible for booking and issuing domestic and complex international airline itineraries, hotel reservations and car and train reservations through a GDS system.

Responsibilities

• Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries.
• Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently.
• Maintain sufficient account knowledge to assist clients without delay.
• Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
• Provide travel expertise to clients.
• Send quotes for international travel; Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
• Provide excellent customer service in every interaction with travelers. Communicate effectively with other agents and employees to solve problems, gather information, and service travelers.
• Become knowledgeable in ADTRAV's industry and customer base.
• Participate in ongoing training to continuously build knowledge and skills in the industry.
• Adhere to company policies and procedures.
• Ability to consistently deliver excellent customer service, internally and externally.

Qualifications

• High school diploma or equivalent required.
• At least 5 years of experience booking corporate domestic and international travel; complex international a plus.
• Experience working with VIP clients and providing high touch, white glove service.
• Prior experience with Visa/Passports preferred.
• Highly knowledgeable of city, airline, hotel, and car rental codes.
• Understanding of federal travel regulations, Fly America Act and Open Skies Agreement.
• Ability to weigh cost benefits and recommend alternate travel options to traveler within corporate policy.
• Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys.
• Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
• Experience with Microsoft Office suite (Outlook, Word, Excel).
• Excellent English written and verbal communication skills.
• Strong attention to detail with emphasis on accuracy and quality.
• Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision.
• Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
• Ability to work remotely and meet the company home-office requirements.
• Able to sit and work at a computer for extended periods of time, without leaving the work area.
• Be able to successfully attend and pass new hire and department specific training.
• Able to work a schedule that falls between Monday-Friday, 7am-7pm CT. Able to work overtime and some weekends and holidays as needed.
• Able to successfully pass a credit, criminal, and/or employment reference background check.
• Able to successfully pass a government clearance process as required.

Salary & Benefits

The pay range for this position is $27-$32/hour. Pay is based on experience working with VIP clients, and experience booking corporate and complex international travel. There are opportunities for quarterly bonuses based on meeting outlined KPIs.

• medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO.

Equal Opportunity Employer

ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.