VIP Reservations Host & Concierge

Innofthemountaingods; New Mexico; On-site; USD 42,000 - 66,000; Full time

Job summary

Inn of the Mountain Gods Resort and Casino in Mescalero, NM is seeking a VIP Host Reservations Agent to manage inbound reservation requests for high-value patrons, ensure accurate hotel bookings, coordinate dining, and share details on resort amenities using Synkros and Visual One.

The role focuses on delivering exceptional service, maintaining guest data in CRM, and supporting revenue growth while following IMGR&C standards.

Qualifications

• High School Diploma or GED required.
• Must be 21 years or older.
• Must be able to obtain and maintain a gaming license.
• (2) Hospitality or reservations experience preferred; casino experience a plus.
• Strong phone and customer service skills.
• Bilingual English/Spanish preferred but not required.
• Proficient in Microsoft Office and hospitality systems.

Responsibilities

• Complete hotel reservations for VIP guests using Visual One and Synkros.
• Verify player eligibility for promotions; elevate comp requests to Casino Host.
• Coordinate dining reservations and provide information on resort amenities.
• Maintain accurate records in CRM systems.
• Support outbound call center campaigns by converting referrals into confirmed bookings.
• Uphold all regulatory, departmental, and casino policies.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Synkros

Visual One

CRM systems

Microsoft Office

Job description

Inn of the Mountain Gods Resort and Casino in Mescalero, NM is seeking a VIP Host Reservations Agent to manage inbound reservation requests for high-value patrons, ensure accurate hotel bookings, coordinate dining, and share details on resort amenities using Synkros and Visual One.

The role focuses on delivering exceptional service, maintaining guest data in CRM, and supporting revenue growth while following IMGR&C standards.