VIP Optical Customer Success Advocate

Luxottica; Norcross (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive bonus/commission

Job summary

EssilorLuxottica seeks a VIP Customer Service Advocate to handle requests for high-priority customers within the lab, using Salesforce and other systems to troubleshoot and resolve issues while building strong relationships.

Responsibilities include maintaining timely communication, supporting product knowledge transfer, coordinating with Account Executives and GM, and ensuring high levels of customer satisfaction and retention.

Qualifications

• High School diploma or GED required.
• ABO certification required.
• Data entry and lab process flow knowledge required.
• Ability to conduct sensitive conversations with management.
• Strong conflict resolution skills.

Responsibilities

• Manage customer requests via Salesforce cases to successful outcome.
• Proactive work monitoring, including retention reports, WIP control, and manage workflow and scheduling to ensure customer needs are met in a timely manner.
• Build partnerships with new customers by training and supporting product knowledge.
• Coordinate with Account Executive and GM to ensure customer needs are met.
• Provide quality customer service by answering customer calls, responding to customer questions/concerns, and handling outbound calls.

Skills

Customer service

Communication

Multitasking

Conflict resolution

Data entry

Education

High School diploma or GED

ABO certification

Tools

Salesforce

Excel

Google Suite

CRM systems

Job description

EssilorLuxottica seeks a VIP Customer Service Advocate to handle requests for high-priority customers within the lab, using Salesforce and other systems to troubleshoot and resolve issues while building strong relationships.

Responsibilities include maintaining timely communication, supporting product knowledge transfer, coordinating with Account Executives and GM, and ensuring high levels of customer satisfaction and retention.