VIP Optical Customer Experience Specialist

Luxottica; Lenexa (KS); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Benefits

Job summary

EssilorLuxottica is seeking a VIP Customer Service Advocate to support select VIP customers in the lab, utilizing Salesforce and product knowledge to ensure timely, accurate service. You will collaborate with the lab, account executives, and management to maintain strong customer relationships and drive growth.

The role requires 5+ years optical experience, ABO certification, and proficiency with Microsoft Office and Google Suite.

Qualifications

• High School diploma or GED required.
• ABO certification required.
• Experience with data entry and lab process flow.
• Ability to handle sensitive conversations with management.
• Proficient with Microsoft Office and Google Suite.

Responsibilities

• Manage customer requests via Salesforce cases to successful outcomes.
• Monitor workflow, retention reports, and scheduling to meet needs.
• Train and support product knowledge for new customers.
• Coordinate with Account Executive and GM to fulfill customer requirements.
• Provide high-quality service by answering calls and handling inquiries.
• Prioritize and solve complex customer issues; escalate when needed.
• Participate in VIP partner calls to identify opportunities.
• Modify jobs to customer specifications when required.
• Liaise among lab, VIP customers, and internal labs.
• Attend onsite account visits and provide management reporting.

Skills

Customer service

Data entry

Multi-tasking

Conflict resolution

Communication

Education

High School diploma or GED

ABO certification

Tools

Salesforce

Excel

Word

Google Suite

Eclipse Order Entry

Optifacts

Job description

EssilorLuxottica is seeking a VIP Customer Service Advocate to support select VIP customers in the lab, utilizing Salesforce and product knowledge to ensure timely, accurate service. You will collaborate with the lab, account executives, and management to maintain strong customer relationships and drive growth.

The role requires 5+ years optical experience, ABO certification, and proficiency with Microsoft Office and Google Suite.