VIP Marketing Specialist: Guest Experiences & Reservations

MGM Resorts International; Las Vegas (NV); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel, food, and entertainment and on-

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional development and volunteer

Job summary

MGM Resorts International in Las Vegas is seeking a National Marketing Specialist to support the Casino Marketing team with reservation coordination, VIP arrivals, travel arrangements, and personalized itineraries.

The role emphasizes guest privacy, collaboration across departments, and accurate expense reporting; starting rate is $23 per hour, with full-time benefits in a fast-paced entertainment environment.

Qualifications

• Must be at least 21 years old.
• Must have a high school diploma, GED or equivalent.
• Must have two (2) years of prior relevant experience.
• Hospitality experience within a front desk or reservations setting or administrative experience (preferred).
• Prior casino marketing experience (preferred).

Responsibilities

• Assist the Marketing Executives with reservation requests, incoming telephone calls, and comp decisions.
• Coordinate pre-arrival room blocking and registration, VIP Lounge check-in and checkout, ground transportation, etc.
• Compile basic analysis and correspondences; research and review comp exceptions.
• Coordinate the ordering of office supplies.
• Protect the privacy of all guests and limit requests for information about such guests in accordance with hotel policies, ensure confidentiality of all casino information.
• Facilitates submission of accurate monthly expense reports for Marketing Executives.
• Communicate effectively with other departments.
• Coordinate Executive's travel needs; coordinates with MGM Resorts Aviation for customers as needed.
• Prepares specialized itineraries for incoming customers based on requests, preferences, and historical information on the customer.

Skills

Reservation coordination

VIP arrivals

Travel arrangements

Administrative support

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

MGM Resorts International in Las Vegas is seeking a National Marketing Specialist to support the Casino Marketing team with reservation coordination, VIP arrivals, travel arrangements, and personalized itineraries.

The role emphasizes guest privacy, collaboration across departments, and accurate expense reporting; starting rate is $23 per hour, with full-time benefits in a fast-paced entertainment environment.