Marketing Executive

MGM Resorts International; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Wellness program

Health benefits

Discounts on hospitality and partners

Free meals

Free parking

Benefits package

Development opportunities

Volunteer opportunities

Job summary

MGM Resorts International in Las Vegas, NV is seeking a Marketing Executive to drive casino customer incentives and partnerships across properties. You will evaluate customer activity, approve comps within policy, and support profitable customer development while maintaining confidentiality.

Responsibilities include managing reservations with VIP systems, assisting in events, and collaborating with Casino Marketing and property teams to promote marketing efforts.

Qualifications

• 3+ Years of Prior relevant experience in a related field required
• Proof of eligibility to work in the country located required

Responsibilities

• Determine and evaluate customers’ casino activity to provide corresponding incentives and has authorization to approve limited amount of comps and allowances (rooms, food, beverage, events tickets, promo chips, free play, airfare or discounts).
• Maintain property’s customer base to support increasing the customer development efforts.
• Manage customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.
• If authorized, grant limited amount of marker authorization limits to qualifying customers.
• Minimum exposure to business decisions regarding customer credit lines, allowances, and comps.
• Assist in managing customers to profitable levels.
• Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers.
• May attend special event functions when appropriate to promote marketing efforts and greet customers.
• May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group.
• Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
• Resolve customer disputes and complaints to the satisfaction of the customer and the company.
• Comply with local laws, Title 31 and attend all mandatory compliance and training sessions.

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

It is the primary responsibility of the Marketing Executive to expedite processes, use appropriate judgment and make decisions to execute casino customer requests. All duties are to be performed in accordance with MGM Resorts International Marketing polices practices, and procedures

THE DAY-TO-DAY:

• Determine and evaluate customers’ casino activity to provide corresponding incentives and has authorization to approve limited amount of comps and allowances (rooms, food, beverage, events tickets, promo chips, free play, airfare or discounts).

• Maintain property’s customer base to support increasing the customer development efforts.

• Manage customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.

• If authorized, grant limited amount of marker authorization limits to qualifying customers.

• Minimum exposure to business decisions regarding customer credit lines, allowances, and comps.

• Assist in managing customers to profitable levels.

• Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers.

• May attend special event functions when appropriate to promote marketing efforts and greet customers.

• May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group.

• Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.

• Resolve customer disputes and complaints to the satisfaction of the customer and the company.

• Comply with local laws, Title 31 and attend all mandatory compliance and training sessions.

THE IDEAL CANDIDATE:

• 3+ Years of Prior relevant experience in a related field required

• Proof of eligibility to work in the country located required

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Health & Income Protection benefits (for eligible employees).

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room.

• Free parking on and off shift.

• Healthcare, financial, and time off benefits.

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.