VIP Manager

Volkswagen-of-Sanford; Sanford (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Aggressive compensation

Family Owned and Operated

Medical, Dental, and Vision Insurance

401K and additional benefits

Paid Vacation and Sick Time

Paid Training

Employee discounts

Growth opportunities

Flexible Schedule

Job summary

Ed Napleton Automotive Group is seeking a VIP Manager to support the sales team at Volkswagen of Sanford. The role involves scheduling customer appointments via outbound calls, inbound calls, and responding to internet inquiries to drive sales.

Join a large automotive group with extensive brand reach and growth opportunities, offering aggressive compensation plans, benefits, and ongoing training within a family-owned company.

Qualifications

• Customer service and communication skills are essential.
• Ability to schedule appointments and manage inquiries by phone and email.
• Prior sales, call center, or BDC experience is a plus.

Responsibilities

• Handle incoming and outgoing phone calls and emails (100+ outbound calls).
• Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction.
• Answer internet inquiries by email and phone, schedule and reschedule appointments.
• Contact customers about current marketing incentives and generate leads.

Skills

Customer service

Communication

Appointment scheduling

Sales experience

Phone skills

Job description

The Ed Napleton Automotive Group is looking for our next VIP Manager. This is an exciting opportunity in a growing, fast-paced industry. Located at Volkswagen of Sanford, the VIP Manager supports the sales team by scheduling customer appointments via outbound calls, inbound calls, and responds to internet inquiries.

Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups.

The EdNapleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunities.

What We Offer:

• Aggressive compensation plans
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, and Vision Insurance
• 401K and additional benefits
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities
• Flexible Schedule

Job Responsibilities:

• Handling of incoming and outgoing phone calls and emails (100+ outbound calls).
• Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction.
• Answer customer internet inquires by both email and phone.
• Schedule sales appointments and reschedule no show customers.
• Contact customers based on current marketing incentives.
• Follow up with existing, past, and potential customers to generate leads and close sales.
• Explaining product performance, application and benefits to prospects and describing all optional equipment available for customer purchase.
• Other duties as assigned by management

Job Requirements:

• Great customer service skills and motivation to be successful
• Able to communicate persuasively with customers to set appointments
• Able to create and maintain customer relationships
• Excellent computer skills and phone presence
• Prior Sales, Call Center, or BDC Experience preferred
• 1+ years Automotive industry experience
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.