VIP Manager

Volkswagen of Sanford; Sanford (FL); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Vacation

Paid Sick Time

Paid Training

Vehicle discount

Growth opportunities

Flexible Schedule

Job summary

Ed Napleton Automotive Group seeks a VIP Manager to support the sales team at Volkswagen of Sanford. You will schedule customer appointments via outbound and inbound calls and respond to internet inquiries, driving both lead generation and sales opportunities.

We value great customer service, persuasive communication, and the ability to build lasting relationships. Prior sales experience, call center or BDC background, and automotive industry exposure are preferred.

Qualifications

• Excellent customer service and motivation to succeed.
• Able to communicate persuasively with customers to set appointments.
• Able to create and maintain customer relationships.
• Excellent computer skills and phone presence.
• Prior Sales, Call Center, or BDC Experience preferred.
• 1+ years Automotive industry experience.
• 18+ years of age or older to comply with company driving policy.

Responsibilities

• Handling of incoming and outgoing phone calls and emails (100+ outbound calls).
• Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction.
• Answer customer internet inquiries by both email and phone.
• Schedule sales appointments and reschedule no show customers.
• Contact customers based on current marketing incentives.
• Follow up with existing, past, and potential customers to generate leads and close sales.
• Explaining product performance, application and benefits to prospects and describing all optional equipment available for customer purchase.
• Other duties as assigned by management

Skills

Customer service

Appointment setting

Persuasive communication

Relationship building

Computer skills

Sales experience

BDC/Call Center experience

Automotive industry experience

Age 18+

Job description

The Ed Napleton Automotive Group is looking for our nextVIP Manager. This is an exciting opportunity in a growing, fast-paced industry. Located atVolkswagen of Sanford,theVIP Manager supports the sales team by scheduling customer appointments via outbound calls, inbound calls, and responds to internet inquiries.

Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups.

The EdNapleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunities.

What We Offer:

• Aggressive compensation plans
• Family Owned and Operated - 90+ years in business!
• Medical, Dental, and Vision Insurance
• 401K and additional benefits
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities
• Flexible Schedule

Job Responsibilities:

• Handling of incoming and outgoing phone calls and emails (100+ outbound calls).
• Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction.
• Answer customer internet inquires by both email and phone.
• Schedule sales appointments and reschedule no show customers.
• Contact customers based on current marketing incentives.
• Follow up with existing, past, and potential customers to generate leads and close sales.
• Explaining product performance, application and benefits to prospects and describing all optional equipment available for customer purchase.
• Other duties as assigned by management

Job Requirements:

• Great customer service skills and motivation to be successful
• Able to communicate persuasively with customers to set appointments
• Able to create and maintain customer relationships
• Excellent computer skills and phone presence
• Prior Sales, Call Center, or BDC Experience preferred
• 1+ years Automotive industry experience
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.