VIP Lounge Server

SPS North America; New York (NY); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Career Growth

Learning & Development

Recognition Programs

Paid Time Off

Bonuses

Benefits Package

Job summary

SPS North America at Top of the Rock in New York City is looking for a VIP Lounge Server to provide exceptional, discreet service in an exclusive lounge. This part-time role offers 25 hours per week with shifts in the morning, afternoon, and late evening to support peak season operations.

You will welcome VIP guests, serve beverages, and share insights about the Observation Deck while maintaining a polished, professional presence. Prior guest services experience is a plus.

Qualifications

• 1–2+ years of customer service or related experience preferred.
• Professional appearance and adherence to company standards.
• High School Diploma or equivalent required.

Responsibilities

• Welcome and assist VIP guests with a professional and friendly demeanor.
• Serve beverages and provide storage for personal items.
• Share information about the Observation Deck and the Top of the Rock experience.
• Address and resolve guest inquiries or concerns, ensuring satisfaction.
• Maintain a clean, stocked, and well-organized lounge environment.
• Implement personalized service for repeat VIP guests to enhance guest satisfaction.
• Follow all company policies and procedures.
• Assist leadership with operational projects or special initiatives as needed.

Skills

Customer service

Attention to detail

Excellent communication

Teamwork

Professional demeanor

POS familiarity

Education

High School Diploma or equivalent

Tools

POS systems

Lounge management tools

Job description

#parttime #temporary

ReportsTo:Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule:25 hours/week | Shifts between 7:30AM–3:30PM or 3:00PM–11:00PM/12:00AM
Business Hours: Monday–Sunday, 7:00AM–12:00AM

Deliver an Exclusive Guest Experience

Top of the Rock at Rockefeller Center is one of New York City’s most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience.To support peak season operations, we’re seeking polished, hospitality-driven VIP Lounge Servers who bring exceptional etiquette, attentiveness, and professionalism to an elevated guest environment.As a VIP Lounge Server, you curate a personalized and seamless experience for our distinguished guests, ensuring comfort, exclusivity, and service excellence throughout their visit.

Why This Role Matters

As a VIP Lounge Server, you set the standard for an exclusive guest experience. Your attentiveness, professionalism, and personalized service ensure VIP guests leave with lasting positive impressions, enhancing both the lounge experience and Top of the Rock’s reputation as a world-class attraction.

What You’ll Do

• Welcome and assist VIP guests with a professional and friendly demeanor
• Serve beverages and provide storage for personal items
• Share information about the Observation Deck and the Top of the Rock experience
• Address and resolve guest inquiries or concerns, ensuring satisfaction
• Maintain a clean, stocked, and well-organized lounge environment
• Implement personalized service for repeat VIP guests to enhance guest satisfaction
• Follow all company policies and procedures
• Assist leadership with operational projects or special initiatives as needed

What You Bring

• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced, guest-focused environment
• Ability to work independently and take initiative
• Excellent communication and teamwork skills
• Friendly, approachable, and professional demeanor
• Comfort using computer systems and POS or lounge management tools
• Prior customer service or observation deck experience is a plus

Qualifications

• High School Diploma or equivalent required
• 1–2+ years of customer service or related experience preferred
• Flexible availability, including weekends and holidays
• Professional appearance and adherence to company standards

Physical Requirements

• Ability to lift/move up to 40–60 lbs. and operate equipment as needed
• Ability to stand, walk, bend, kneel, or sit for extended periods
• Visual acuity for both close and distance tasks, including reading monitors and registers

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status: This posting is for an existing vacancy.

Pay Range: $21 — $21 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews.

SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

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Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.