Shift Lead (The Rink at Rockefeller)

SPS North America; New York (NY); On-site; USD 30,000 - 33,000; Part time

Benefits offered by this job

Career Growth

Learning & Development

Recognition Programs

Paid Time Off

Bonuses

Benefits package

Job summary

The Rink at Rockefeller Center in New York is seeking a hands-on Shift Lead to support daily operations and act as an on-shift resource for team members. You will help ensure smooth, safe, and guest-focused shifts with hospitality at the core.

This hands-on leadership role requires guest-service expertise, a calm demeanor under pressure, and the ability to supervise across rink operations, with weekend and late-night availability a must.

Qualifications

• Previous lead, supervisory, hospitality, guest services, attraction, events, retail, or venue experience.
• Confident communicator who can provide clear direction and support to a team.
• Proactive, dependable, organized, and solutions-oriented.
• Strong judgment and ability to remain calm during high-volume periods.
• Weekend, holiday, early-morning, and late-night availability required.
• Ice rink or skating experience is a plus, but not required.

Responsibilities

• Lead by example and deliver warm, genuine hospitality.
• Assist training and coaching team members across Rink operations.
• Support staff assignments, breaks, shift coverage, opening/closing, and daily operational readiness.
• Monitor guest flow, safety, cleanliness, capacity, and service standards.
• Provide direction and support to staff throughout the shift.
• Resolve routine guest and operational issues and escalate when appropriate.
• Communicate closely with the Manager on Duty and other team members.
• Step into hospitality, ticketing, access control, skate rentals, retail, photography, wayfinding, crowd management, and other Rink functions as needed.
• Anticipate needs and take initiative to keep operations running smoothly.

Skills

Lead experience

Supervisory experience

Hospitality

Guest services

Attraction experience

Events experience

Retail experience

Venue experience

Job description

ReportsTo: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule: 25 hours/week | Rotating shifts
Business Hours: Monday–Sunday, 7:00AM – 1:00AM

Lead the team. Elevate the guest experience. Be part of an iconic New York City destination.

SPS is seeking reliable, proactive, and guest-focused Shift Leads to support daily operations at The Rink at Rockefeller Center. This hands‑on leadership role serves as an on‑shift resource for team members and an extension of management, helping ensure every shift runs smoothly, safely, and efficiently.

What You’ll Do

• Lead by example and deliver warm, genuine hospitality


• Assist with training and coaching team members across Rink operations


• Support staff assignments, breaks, shift coverage, opening/closing, and daily operational readiness


• Monitor guest flow, safety, cleanliness, capacity, and service standards


• Provide direction and support to staff throughout the shift


• Resolve routine guest and operational issues and elevate when appropriate


• Communicate closely with the Manager on Duty and other team members


• Step into hospitality, ticketing, access control, skate rentals, retail, photography, wayfinding, crowd management, and other Rink functions as needed


• Anticipate needs and take initiative to keep operations running smoothly

What We’re Looking For

• Previous lead, supervisory, hospitality, guest services, attraction, events, retail, or venue experience preferred


• Confident communicator who can provide clear direction and support to a team


• Proactive, dependable, organized, and solutions‑oriented


• Strong judgment and ability to remain calm during high‑volume periods


• Comfortable working in a fast‑paced, highly guest‑facing environment


• Willing and able to work across all areas of Rink operations


• Weekend, holiday, early‑morning, and late‑night availability required


• Ice rink or skating experience is a plus, but not required

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift


• Ability to bend, kneel, reach, push, pull, and carry as needed


• Ability to regularly lift up to 15 lbs.


• Comfortable working indoors and outdoors in cold temperatures, rain, snow, and wind


• Comfortable working on or near the ice

If you’re a hands‑on leader who thrives in fast‑paced guest environments and enjoys bringing out the best in a team, we’d love to meet you.

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job‑related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$22 - $24 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.


• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.


• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.


• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.


• Bonuses: Are available for employee and client referrals for current employees.


• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  
  
  
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
  
  
  
  

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real‑time assistance during interviews. SPS team members may use transcription or note‑taking technology solely to support accurate interview documentation. No AI or automated decision‑making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

Acknowledgement Section: By submitting an application, by hitting \"Submit Application\", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.