VIP Lounge Representative - MGM National Harbor

MGM Resorts International; Maryland; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Wellness programs

Employee discounts

Healthcare benefits

Free meals

Free parking

Professional development

Job summary

MGM National Harbor seeks a VIP Lounge Representative to deliver an elevated guest experience, managing reservations, access, and special requests for VIP guests. You will ensure seamless check-in and check-out, coordinate with casino hosts, and oversee lounge operations with a focus on accuracy and guest satisfaction.

The ideal candidate brings prior guest services or concierge experience, holds at least a high school diploma, and can handle cash transactions professionally in a fast-paced

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Experience in guest services, front desk or concierge preferred.

Responsibilities

• Deliver an elevated, personalized guest experience at VIP lounge.
• Manage VIP check-in/check-out and reservations; handle billing inquiries.
• Coordinate lounge operations, cleanliness, and presentation with cross-functional teams.
• Balance cash and payments; process cash/credit transactions per procedures.

Skills

Guest services

Customer service

Education

High School Diploma or GED

Job description

VIP Lounge Representative - MGM National Harbor### VIP Lounge Representative - MGM National HarborApply: Property - MGM National Harbor: Full time: Posted Today: 280983National Harbor, MarylandThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:**As a VIP Lounge Representative, you will be responsible for delivering an elevated, personalized guest experience by providing exceptional service, ensuring a seamless VIP check-in and check-out process, and creating memorable moments for guests. This role serves as a primary point of contact for VIP guests, handling reservations, special requests, billing inquiries, lounge access, and food and beverage service while anticipating guest needs and resolving concerns with professionalism and urgency. The position also maintains lounge operations, cleanliness, and presentation, coordinates closely with casino hosts and cross-functional teams, manages cash and payment transactions, oversees daily opening and closing procedures, supports special events, and tracks guest preferences and communication to ensure outstanding service and guest satisfaction. **THE DAY-TO-DAY:*** Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered* Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest* Resolve guest bills with casino hosts for any additional food, beverages or show tickets* Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures* Open the VIP lounge daily by following department standards including but not limited to: running Opera reports for guest arrival and departure information, and assigning rooms for VIP arrivals* Close the VIP lounge daily by following department standards including but not limited to: ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge **THE IDEAL CANDIDATE:*** Must be at least 18 years of age* Must have a high school diploma or GED* Prior experience in guest services, front desk or concierge **THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Healthcare, financial, and time off benefits (for eligible employees)* Free meals in our employee dining room* Free parking on and off shift* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community **VIEW JOB DESCRIPTION:**https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12858 **Pay Rate:**The rate for this role is:$20.00This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.Pay will not be below any applicable minimum wage.Should overtime be worked, employees are paid overtime pay in accordance with state requirements.Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.Are you ready to **JOIN THE SHOW**? Apply today!