VIP Limousine & Shuttle Dispatch Specialist

Caesars Entertainment; Stateline (NV); On-site; USD 25,000 - 30,000; Full time

Job summary

Caesars Entertainment in Stateline, NV seeks an experienced Transportation Dispatcher to coordinate limousine reservations, driver communications, and guest services for Harrah’s and Caesars Republic Lake Tahoe. The role requires multitasking, a clean driving record, the ability to obtain a gaming license, and proficiency with MS Office and radio/phone systems.

You will support the Transportation Supervisor and help ensure a smooth guest experience.

Qualifications

• College Degree or equivalent work experience preferred with 2 years of demonstrated excellent guest service experience.
• Ability to multi-task is necessary.
• Must be able to obtain a gaming license.
• Working knowledge of basic computer skills and programs including Microsoft Office Word, Excel, Outlook and Internet required.
• Knowledge and use of two-radio, multi-line phone, and cell phone required.
• Must be able to communicate effectively in English, in both written and oral forms.
• Must have interpersonal skills to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance, adhering to Harrah’s standards.

Responsibilities

• Maintain accurate records of all transportation activities in the department.
• Communicate through two-way radio or cellular telephone with limousine and shuttle drivers to ensure constant status and location.
• Communicate through a multi-line phone system with other departments and properties to assist both drivers and guests.
• Use computer programs to track airline flights, review limousine reservations, find addresses and map driving routes.
• Build and maintain the daily limo board.
• Order extra limousines from outside companies for special events and areas outside average driving distances when needed.
• Control driver overtime and outsourcing to a minimum.
• Train newly hired dispatchers on working with radios, all computer programs including Harrah’s programs such as CMS, LMS, and answering multi-line phone system and dispatching.
• Prioritize guest reservations / dispatches.
• Coordinate guest limousine reservation requests with casino hosts and VIP personnel.
• Troubleshoot complex problems and resolve any issues in a timely manner.
• Answer incoming calls and assist when necessary or direct calls to appropriate areas.
• Inspect the limo fleet on a daily basis, maintaining vehicle inspection reports.

Skills

Guest service

Communication

Multitasking

English proficiency

Education

College degree or equivalent

Tools

MS Office

Job description

Caesars Entertainment in Stateline, NV seeks an experienced Transportation Dispatcher to coordinate limousine reservations, driver communications, and guest services for Harrah’s and Caesars Republic Lake Tahoe. The role requires multitasking, a clean driving record, the ability to obtain a gaming license, and proficiency with MS Office and radio/phone systems.

You will support the Transportation Supervisor and help ensure a smooth guest experience.