Transportation Dispatch Operator

Caesars Entertainment; Stateline (NV); On-site; USD 25,000 - 30,000; Full time

Job summary

Caesars Entertainment in Stateline, NV seeks an experienced Transportation Dispatcher to coordinate limousine reservations, driver communications, and guest services for Harrah’s and Caesars Republic Lake Tahoe. The role requires multitasking, a clean driving record, the ability to obtain a gaming license, and proficiency with MS Office and radio/phone systems.

You will support the Transportation Supervisor and help ensure a smooth guest experience.

Qualifications

• College Degree or equivalent work experience preferred with 2 years of demonstrated excellent guest service experience.
• Ability to multi-task is necessary.
• Must be able to obtain a gaming license.
• Working knowledge of basic computer skills and programs including Microsoft Office Word, Excel, Outlook and Internet required.
• Knowledge and use of two-radio, multi-line phone, and cell phone required.
• Must be able to communicate effectively in English, in both written and oral forms.
• Must have interpersonal skills to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance, adhering to Harrah’s standards.

Responsibilities

• Maintain accurate records of all transportation activities in the department.
• Communicate through two-way radio or cellular telephone with limousine and shuttle drivers to ensure constant status and location.
• Communicate through a multi-line phone system with other departments and properties to assist both drivers and guests.
• Use computer programs to track airline flights, review limousine reservations, find addresses and map driving routes.
• Build and maintain the daily limo board.
• Order extra limousines from outside companies for special events and areas outside average driving distances when needed.
• Control driver overtime and outsourcing to a minimum.
• Train newly hired dispatchers on working with radios, all computer programs including Harrah’s programs such as CMS, LMS, and answering multi-line phone system and dispatching.
• Prioritize guest reservations / dispatches.
• Coordinate guest limousine reservation requests with casino hosts and VIP personnel.
• Troubleshoot complex problems and resolve any issues in a timely manner.
• Answer incoming calls and assist when necessary or direct calls to appropriate areas.
• Inspect the limo fleet on a daily basis, maintaining vehicle inspection reports.

Skills

Guest service

Communication

Multitasking

English proficiency

Education

College degree or equivalent

Tools

MS Office

Job description

Job Description Coordinates all limousine reservations, errands associated with limousine runs, shuttle moves and dispatches for the Transportation department. The dispatcher will be an individual who requires little supervision and acts as a primary support to the Transportation Supervisor

Job Description Coordinates all limousine reservations, errands associated with limousine runs, shuttle moves and dispatches for the Transportation department. The dispatcher will be an individual who requires little supervision and acts as a primary support to the Transportation Supervisor

Responsibilities

• Maintain accurate records of all transportation activities in the department.
• Communicate through two-way radio or cellular telephone with limousine and shuttle drivers to ensure constant status and location.
• Communicate through a multi-line phone system with other departments and properties to assist both drivers and guests.
• Use computer programs to track airline flights, review limousine reservations, find addresses and map driving routes.
• Build and maintain the daily limo board.
• Order extra limousines from outside companies for special events and areas outside average driving distances when needed.
• Control driver overtime and outsourcing to a minimum.
• Train newly hired dispatchers on working with radios, all computer programs including Harrah’s programs such as CMS, LMS, and answering multi-line phone system and dispatching.
• Prioritize guest reservations / dispatches.
• Coordinate guest limousine reservation requests with casino hosts and VIP personnel.
• Troubleshoot complex problems and resolve any issues in a timely manner.
• Answer incoming calls and assist when necessary or direct calls to appropriate areas.
• Inspect the limo fleet on a daily basis, maintaining vehicle inspection reports.

Qualifications

• College Degree or equivalent work experience preferred with 2 years of demonstrated excellent guest service experience.
• Ability to multi-task is necessary.
• Must be able to obtain a gaming license
• Working knowledge of basic computer skills and programs including Microsoft Office Word, Excel, Outlook and Internet required.
• Knowledge and use of two-radio, multi-line phone, and cell phone required.
• Must be able to communicate effectively in English, in both written and oral forms.
• Must have interpersonal skills to deal effectively with all business contacts.
• Must have an even tempered demeanor.
• Maintain a professional, neat and well-groomed appearance, adhering to Harrah’s standards.
• Work varied shifts, including weekends and holidays.
• Able to work in a fast-paced stressful environment while troubleshooting complex problems.
• Must have the ability to effectively manage time and perform multiple tasks simultaneously
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures

Additional Requirements

• Must be able to sit for long periods of time (8 hours).
• Must be able to listen and respond to aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to maneuver throughout all areas of the property including stairs and escalators.
• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.
• Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment

About Us

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.

Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.