VIP Learning Architect (3-Month Contract)

Fanatics; New York (NY); On-site; USD 72,000 - 88,000; Part time

Job summary

Fanatics is hiring a temporary hands-on learning leader to build the foundation for the Learning & Development function for Fanatics VIP—the team serving our highest-value customers. You will design the growth path, interview VIP leaders, audit existing programs, author content in Articulate Rise, and pilot with real learners to hand off a sustainable program.

The role demands senior L&D or instructional design experience, strong facilitation, and comfort operating with speed and ambiguity in a

Qualifications

• Senior L&D or instructional design experience, including building a learning function from the ground up for a VIP, host, or high-value customer organization.
• Direct experience in regulated online sports betting or iGaming, with working knowledge of Responsible Gaming, KYC, and AML obligations as they apply to customer-facing teams.
• Hands-on authoring capability — you build in Articulate Rise or an equivalent tool yourself rather than briefing it out.
• A track record of getting content out of busy subject matter experts and turning it into something learners can use, on a deadline.
• Strong facilitation skills and comfort leading live sessions with senior audiences.
• Comfort operating with speed and ambiguity. You're the kind of person who'd rather start building in week three than keep discovering.
• Open to business travel where in-person facilitation is required (covered by FBG).

Responsibilities

• Design the VIP Learning Architecture across Account Manager, Acquisition Rep, and non-customer-facing tracks—learner journeys, content, modality, measurement, and communications.
• Map learning progression from day one through the first year in role, including onboarding milestones, upskilling, and manager development.
• Define what's tenure- or role-gated versus open to a wider audience, and make the logic clear enough that someone else can apply it after you're gone.
• Build the live and virtual training calendar — session owner, facilitator, audience, cadence, and prerequisites for each.
• Build Acquisition Onboarding from the Ground Up with a 30/60/90-day flow, sequence system access, and a manager playbook.
• Refresh the existing Account Manager flow based on your audit findings.
• Author the Content by extracting SME knowledge into eCourses, job aids, facilitator guides, slides, and practice scenarios; build in Articulate Rise.
• Pilot, Measure, Hand Off by running high-priority programs with real learners, collecting feedback, iterating, and delivering a handoff package with staffing and content maintenance.

Skills

Senior L&D experience

Instructional design

Articulate Rise

Content authoring

Facilitation skills

Stakeholder management

Tools

Docebo

LMS

Job description

Fanatics is hiring a temporary hands-on learning leader to build the foundation for the Learning & Development function for Fanatics VIP—the team serving our highest-value customers. You will design the growth path, interview VIP leaders, audit existing programs, author content in Articulate Rise, and pilot with real learners to hand off a sustainable program.

The role demands senior L&D or instructional design experience, strong facilitation, and comfort operating with speed and ambiguity in a