VIP IT Analyst II — Executive-Grade Tech Support

Honeywell Technologies; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits package

12 paid holidays

Parental leave

401(k) match

Health insurance

Job summary

Honeywell Technologies is seeking an IT Analyst II to deliver white-glove technical support to executives and VIP users. The role covers Windows and macOS devices, mobile devices, and collaboration platforms, with escalation when needed.

You will coordinate onboarding, office moves, travel tech support, and ensure security, privacy, and compliance across executive devices. Responsibilities include proactive communication, incident management, and ongoing improvement of the executive technology

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 3–5+ years IT support, executive support, service desk, or desktop support experience.
• Experience supporting senior executives, VIP customers, or leadership teams.
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Windows 11 and macOS
• Mobile device management (iOS and Android)
• Collaboration and conferencing technologies
• IT service management platforms (e.g., ServiceNow)

Responsibilities

• Provide high-touch, executive IT support for VIP users.
• Resolve hardware, software, network, mobile device, and conferencing issues with urgency and professionalism.
• Manage incidents and service requests through ITSM processes; maintain documentation.
• Maintain confidentiality and security while supporting executive customers.

Education

Bachelor's degree in Information Technology, Computer Science, or related field

3–5+ years of IT support, executive support, service desk, or desktop support experience

Experience supporting senior executives, VIP customers, or leadership teams

Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)

Windows 11

macOS

Mobile device management (iOS and Android)

Collaboration and conferencing technologies

IT service management platforms (e.g., ServiceNow)

Tools

ServiceNow

Job description

Honeywell Technologies is seeking an IT Analyst II to deliver white-glove technical support to executives and VIP users. The role covers Windows and macOS devices, mobile devices, and collaboration platforms, with escalation when needed.

You will coordinate onboarding, office moves, travel tech support, and ensure security, privacy, and compliance across executive devices. Responsibilities include proactive communication, incident management, and ongoing improvement of the executive technology