IT Analyst II
Honeywell INC. in
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Benefits offered by this job
Job summary
Honeywell Technologies is seeking an IT Analyst II to deliver high-touch support to executives, ensuring confidential, seamless technology experiences across devices and platforms. You will diagnose and resolve issues in Windows 11, macOS, Microsoft 365, Teams, SharePoint, and related enterprise apps, while coordinating onboarding, moves, travel, and technology setup.
Ideal candidates have 3–5+ years of IT support, a Bachelor’s degree or equivalent, and strong communication skills with a
Qualifications
- Bachelor's degree or equivalent work experience in IT.
- 3-5+ years in IT support or desk-side support.
- Experience supporting executives or VIP customers.
- Proficiency with Windows 11, macOS, and enterprise apps.
Responsibilities
- Provide high-touch IT support for executives and VIPs.
- Resolve hardware, software, network, and conferencing issues.
- Coordinate onboarding, moves, travel, and tech setup.
- Maintain security, privacy, and compliance in handling data.
- Document incidents and knowledge articles.
Skills
Education
Tools
Job description
The IT Analyst II provides dedicated, white-glove technical support to diamond and platinum care users. This role is responsible for delivering exceptional customer service, resolving technology issues with urgency and professionalism, and ensuring a seamless technology experience for their customers. The analyst serves as a trusted advisor, proactively managing support needs while maintaining the highest levels of confidentiality, discretion, and customer satisfaction.
- Provide personalized, high-touch technical support for executives, senior leaders, and key stakeholders.
- Serve as the primary point of contact for executive technology issues, requests, and escalations.
- Deliver rapid diagnosis and resolution of hardware, software, network, mobile device, and collaboration platform issues.
- Coordinate and facilitate executive onboarding, office moves, travel support, and technology setup.
- Support Windows and macOS devices, mobile devices, peripherals, and conferencing technologies.
- Troubleshoot issues related to Microsoft 365, Teams, Outlook, SharePoint, OneDrive, and related enterprise applications.
- Provide support for conference rooms, executive presentations, virtual meetings, and special events.
- Perform advanced troubleshooting and coordinate with technical teams when escalation is required.
- Deliver exceptional customer service with a focus on responsiveness, professionalism, and communication.
- Maintain regular communication with customers throughout the lifecycle of support requests.
- Develop trusted relationships with executive stakeholders and their administrative assistants.
- Proactively identify opportunities to improve executive technology experiences.
- Manage incidents and service requests through established ITSM processes.
- Ensure timely documentation, tracking, and resolution of support tickets.
- Monitor and prioritize executive-related escalations to meet service level expectations.
- Create and maintain knowledge articles and support documentation.
- Adhere to all company security, privacy, and compliance policies.
- Handle sensitive and confidential information with discretion.
- Support endpoint security, software updates, and compliance initiatives for executive devices.
- Promote cybersecurity awareness and best practices among executive customers.
- Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
- 3-5+ years of IT support, executive support, service desk, or desktop support experience.
- Experience supporting senior executives, VIP customers, or leadership teams.
- 3 years or more experience in:
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Windows 11 and macOS
- Mobile device management (iOS and Android)
- Collaboration and conferencing technologies
- IT service management platforms (e.g., ServiceNow)
- Microsoft 365 certifications.
- Experience supporting hybrid work environments.
- Knowledge of endpoint management solutions such as Microsoft Intune.
- Experience in enterprise-level IT operations and support.
- Employer subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP
- Educational Assistance
- Parental Leave
- Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: August 21, 2026.
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy. Learn more
The Corporate Strategic Business Group (CORP SBG) at Honeywell is a division focused on corporate-level functions and initiatives that support the overall operations and strategy of the company. It is responsible for overseeing areas such as finance, legal, human resources, communications, and corporate governance, working closely with other business units and SBGs to ensure alignment and coordination across the organization. The CORP SBG plays a crucial role in the overall strategic direction and management of Honeywell's corporate functions and operations, supporting the company's business objectives.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
- Communications
- Critical Thinking
- Customer Satisfaction
- Customer Support
- Desktop Support
- IT Services
- Information Systems
- Microsoft Office
- Software Upgrades
- Technical Support
- Troubleshooting
- Video Conferencing
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