Casino Host - Virginia
Live! Casino Virginia
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Benefits offered by this job
Job summary
Live! Casino Philadelphia is seeking a Casino Host to deliver exceptional customer service to VIP players and guests across high-limit areas. The role emphasizes building lasting relationships, applying the comp policy, and driving guest satisfaction to foster repeat business.
You will also support planning of events and promotions while ensuring compliance with gaming regulations and internal controls. A strong background in customer service and ability to obtain required gaming licensure are
Qualifications
- Two to five years of experience in customer service, marketing, hospitality management and/or gaming.
- Two years of experience in direct interaction with customers.
- Must have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any regulatory entity.
- Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Agency.
Responsibilities
- Interact and build relationships with guests, focusing in higher denomination zones.
- Explain the benefits of the Player’s Reward Club and enroll guests.
- Respond to guest requests and make decisions based on policy guidance.
- Develop personalized guest relationships and monitor activity via online systems.
- Handle guest complaints to ensure positive outcomes.
- Assist with planning and executing events, tournaments, and promotions.
Skills
Job description
At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand.
USD $51,273.00/Yr. USD $70,721.00/Yr.
At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand.
The Casino Host is responsible for providing customer service and assistance to VIP players; and all guests in Live! Casino & Hotel Philadelphia high limit rooms and around the casino where necessary. The Casino Host will ensure that the highest quality of service is provided so that Live! Casino & Hotel guests have a favorable gaming experience. Will also assist with guest functions to ensure guest retention and repeat business.
- Interact and build relationships with guests, concentrating in the higher denomination zones.
- Explain the benefits of the Player’s Reward Club and encourage enrollment. Grows actual revenues annually, consistent with property plan, and cross property goals.
- Respond to guest’s special complimentary requests and adjust based on sound, profitable decisions using the company’s complimentary policies.
- Continuously develop and sustain personalized relationships with guests, with increased awareness of such guests’ complimentary use and standing based on company policies.
- Executing the proper complimentary decisions for all guests for the use of off-site sporting suites and event tickets based on companies’ policies. Along with keeping an overall consistent complimentary issuance with the company’s guidelines.
- Handle and respond to guest complaints to ensure a positive outcome.
- Assist with the planning and execution of assigned parties, promotions, special events and tournaments.
- Consistently develop qualified guests to move their play to higher denomination zones and monitor guest activity through use of on-line systems.
- Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.
- Ability to extend complimentaries in accordance with the property comp matrix. Other duties as assigned.
- Two (2) to Five (5) years of experience in customer service, marketing, hospitality management and/or gaming.
- Two (2) years of experience in direct interaction with customers.
- Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Agency for the position.
- Ability to demonstrate a professional, mature, positive and confident demeanor in dealing with guests and accomplishing daily tasks.
- Demonstrates the ability to work collaboratively as part of a team, both within and outside the department on a daily basis.
- Knowledge of gaming regulations.
- Ability to recognize problem gaming signs and deal with them appropriately.
- Broad variety of tasks and deadlines requires a flexible and irregular work schedule.
- Two (2) to Five (5) years of experience in customer service, marketing, hospitality management and/or gaming.
- Two years of experience in direct interaction with customers.
- Must have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.
- Ability to stand 50%.
- Ability to walk 50%.
- Generous Bonus Structure
- Comprehensive Health Coverage
- Retirement Savings with Company Match
- Leadership Skills Development & Mentorship Programs
- Tuition Reimbursement
- Exclusive Discounts on Travel, Services, Goods and Entertainment
Individuals chosen to be part of the Live! Team can expect
- To be part of an exciting experience unlike any other in the market.
- To be given the power and responsibility to put service and community first.
- To come together as a strong team, while valuing and celebrating our diversity.
- To be given the tools, resources, and opportunity to grow in their career.
- To work hard and have fun.
- Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
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