Player Development - Greensburg

Live! Casino Pittsburgh; Greensburg (Westmoreland County); Sur place; USD 55 000 - 85 000; Plein temps

Résumé du poste

Live! Casino Pittsburgh is seeking a VIP Host to provide exceptional service to VIP players and guests in the casino’s high‑limit zones and related areas. You will build lasting relationships, tailor comp offers, and promote enrollment in the Live!

Reward Club to drive loyalty and increased play. The role requires a professional demeanor, strong knowledge of gaming regulations, and the ability to handle multiple tasks in a fast‑paced, high‑energy environment, including weekends and evenings

Qualifications

• Must have strong customer service experience.
• Ability to obtain and maintain gaming license.
• Excellent interpersonal skills.

Responsabilités

• Interact with high denomination guests and build relationships.
• Explain Live! Reward Club benefits and enroll guests.
• Grow revenues in line with property goals.
• Respond to guest requests with profitable decisions per policy.
• Handle guest complaints to ensure positive outcomes.
• Assist with planning events, promotions, and tournaments.
• Maintain compliance with internal controls and regulations.
• Track guest activity using online systems.

Connaissances

Guest relations

Professional demeanor

Knowledge of gaming regulations

Problem gambling awareness

Flexible schedule

Formation

High school diploma or GED

Description du poste

Overview

Why We Need Your Talents:

The VIP Host is responsible for providing customer service and assistance to VIP players; and all guests in Live! Casino high limit rooms and around the casino where necessary. The VIP Host will ensure that the highest quality of service is provided so that Live! Casino guests have a favorable gaming experience. Will also assist with guest functions to ensure guest retention and repeat business.

Responsibilities

Where You'll Make an Impact:

• Interact and build relationships with guests, concentrating in the higher denomination zones.
• Explain the benefits of the Live! Reward Club and encourage enrollment.
• Grows actual revenues annually, consistent with property plan, and cross property goals.
• Respond to guest’s special complimentary requests and adjust based on sound, profitable decisions using the company’s complimentary policies.
• Continuously develop and sustain personalized relationships with guests, with increased awarenessof such guests’ complimentary use and standing based on company policies.
• Executing the proper complimentary decisions for all guests for the use of off-site sporting suites and event tickets based on companies’policies.
• Along with keeping an overall consistent complimentary issuance with the company’s guidelines.
• Handle and respond to guest complaints to ensure a positive outcome.
• Assist with the planning and execution of assigned parties, promotions, special events and tournaments.
• Consistently develop qualified guests to move their play to higher denomination zones and monitor guest activity through use of on-line systems.
• Ensurefull compliance with departmental Internal Controls, policies, procedures and regulations.
• Ability to extend complimentaries inaccordance with the property comp matrix.

Skills to Help You Succeed:

• Must be able to obtain and maintain a valid gaming licenseas determined by the State Gaming Agency for the position.
• Ability to demonstrate a professional, mature, positive and confident demeanor in dealing with guests and accomplishing daily tasks.
• Knowledge of gaming regulations.
• Ability to recognize problem gaming signs and deal with them appropriately.
• Broad variety of tasks and deadlines requires aflexible and irregular work schedule, including weekends, evenings and holidays.

Qualifications

Must-Haves:

• A high school diploma,GED or equivalent work experience in customer service, marketing, hospitality management and/or gaming.

Physical Requirements

• Ability to stand and walk for extensive periods of time and move up and down steps daily.
• Ability to lift 20-30 pounds

Working Conditions

• 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.