VIP Host - Full-Time - Maryland
Live! Casino & Hotel Philadelphia
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Benefits offered by this job
Job summary
Live! Casino & Hotel Philadelphia in Maryland is seeking a VIP Host to build lasting guest relationships in high-limit areas and across the casino floor. You will deliver personalized service and promote the Live! Reward Club to encourage loyalty and return visits.
The role focuses on hospitality, analytical thinking, and professional interaction with premium guests, including handling special requests and maintaining policy compliance.
Qualifications
- High school diploma or GED.
- 1+ year in customer service, marketing, hospitality management, and/or gaming.
- 2+ years of direct customer interaction experience.
- Flexible with work schedule; may require extended hours.
- License as required by Maryland Lottery and Gaming Control Agency.
Responsibilities
- Interact and build relationships with guests, focusing in higher denomination zones.
- Explain Live! Reward Club benefits and enroll guests.
- Grow revenues annually in line with property plan and cross-property goals.
- Respond to guests' complimentary requests and apply policy-driven decisions.
- Develop personalized relationships with guests and monitor activity per policy.
- Execute complimentary decisions for off-site suites and event tickets per policy.
- Handle guest complaints to ensure a positive outcome.
- Assist with planning and execution of parties, promotions, events and tournaments.
- Maintain compliance with Internal Controls and regulations.
- Extend complimentary per the property comp matrix.
Skills
Education
Job description
Why We Need Your Talents:
The VIP Host plays a key role in creating memorable, personalized experiences for our most valued guests at Live! Casino & Hotel. Your ability to build meaningful relationships, anticipate guest needs, and deliver warm, attentive service helps ensure every visit feels exceptional. As a highly visible ambassador of the Live! brand, you elevate the gaming experience in our high‑limit rooms and across the casino floor, offering personalized attention that strengthens loyalty and encourages repeat play. Through professionalism, hospitality, and a commitment to exceeding expectations, you help cultivate a welcoming environment where every VIP guest feels recognized, appreciated, and excited to return.
Where You'll Make an Impact:
- Interact and build relationships with guests, concentrating in the higher denomination zones.
- Explain the benefits of the Live! Reward Club and encourage enrollment.
- Grows actual revenues annually, consistent with property plan, and cross-property goals.
- Respond to guests’ special complimentary requests and adjust based on sound, profitable decisions using the company’s complementary policies.
- Continuously develop and sustain personalized relationships with guests, with increased awareness of such guests’ complimentary use and standing based on company policies.
- Executing the proper complementary decisions for all guests for the use of off‑site sporting suites and event tickets based on companies’ policies. Along with keeping an overall consistent complimentary issuance with the company’s guidelines.
- Handle and respond to guest complaints to ensure a positive outcome.
- Assist with the planning and execution of assigned parties, promotions, special events and tournaments.
- Consistently develop qualified guests to move their play to higher denomination zones and monitor guest activity through use of online systems.
- Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
- Ability to extend complimentary in accordance with the property comp matrix.
Skills to Help You Succeed:
- Analytical and critical thinking.
- Problem-solving and decision-making skills.
- Friendly and welcoming disposition.
- Ability to demonstrate a professional, mature, positive and confident demeanor in dealing with guests and accomplishing daily tasks.
- Knowledge of casino gaming regulations.
- Ability to recognize problem gaming signs and deal with them appropriately.
- Flexible work schedule, including weekends, evenings and holiday.
- Professional and business-appropriate appearance.
- Ability to communicate clearly and effectively both orally and in writing.
Must Haves:
- High school diploma or GED equivalent.
- Minimum of 1 year in customer service, marketing, hospitality management, and/or gaming.
- Two years of experience in direct interaction with customers.
- Willingness and ability to be flexible with work schedule. May require extended hours and work week from time to time.
- Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
Physical Requirements:
- 50% Standing
- 50% Walking
- Use of stairs and elevators.
Working Conditions:
- 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
Perks We Offer You
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
Life at Live!
Individuals chosen to be part of the Live! Team can expect:
- To be part of an exciting experience unlike any other in the market.
- To be given the power and responsibility to put service and community first.
- To come together as a strong team, while valuing and celebrating our diversity.
- To be given the tools, resources, and opportunity to grow in their career.
- To work hard and have fun.
- Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
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