VIP Host, Bilingual (Spanish)

DK Crown Holdings Inc.; United States; Remote; USD 68,000 - 85,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

DraftKings is hiring a VIP Host to cultivate strong, authentic relationships with our most engaged players and drive the VIP program’s day-to-day strategy. You will engage players through local events, communications, and proactive support to foster loyalty and a world-class customer experience.

The role requires Spanish fluency, 3+ years in customer-facing roles, and willingness to travel, work nights and weekends, with competitive base salary and bonus/benefits.

Qualifications

• Bachelor's degree in a related field or relevant experience.
• 3+ years in a Sales, Account Management, or customer-facing role.
• Native or near-native fluency in Spanish.
• Comfort in a fast-paced, collaborative, entrepreneurial environment.
• Analytical mindset for data-driven decisions.
• Willingness to travel and work nights/weekends.
• Must obtain and maintain required State Gaming Licenses.

Responsibilities

• Create new revenue by building strong, authentic player relationships.
• Manage the player relationship through events, communications, and escalations.
• Understand the market and propose new game offerings, promotions, channels, platforms.
• Collect player feedback to inform platform improvements and opportunities.
• Adhere to VIP policies and responsible gaming guidelines.

Skills

Spanish fluency

Customer-facing role

Analytical mindset

Willing to travel

Night/weekend availability

Education

Bachelor's degree

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours Forge and cultivate relationships with our most engaged players as a VIP Host. You'll execute the day-to-day strategy of our industry-leading VIP engagement program to understand the true needs of our players. To foster long-term customer loyalty, you'll play a key role in helping us deliver a world-class customer experience and shape how DraftKings communicates with a growing global audience.

What You'll Do

• Create new business revenue by understanding and developing strong, authentic, and trusted player relationships.
• Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses.
• Maintain a thorough understanding of the market while proactively providing new game offerings, promotions, channels, and platforms to players.
• Compile player feedback to support improvements to the platform and identify opportunities.
• Execute against all VIP policies and guidelines, including responsible gaming policies.

What You'll Bring

• Bachelor's degree in a related field or relevant experience.
• At least 3 years of experience in a Sales, Account Management, or customer-facing role.
• Native or near-native fluency in Spanish.
• Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
• Analytical mindset to make quick and confident decisions on data and trends.
• Willingness to travel and work nights and weekends.
• Must be able to obtain and maintain required State Gaming Licenses.

#LI-AI1 Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role. The US base salary range for this full-time position is 68,000.00 USD - 85,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. DraftKings Inc. (Nasdaq: DKNG) is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we believe life’s more fun with skin in the game. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. Headquartered in Boston, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.