VIP Host

Live Nation; Wantagh (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading live entertainment company as a VIP Host, where you will enhance the hospitality experience for concert-goers. This role demands a passionate and motivated individual who thrives in a fast-paced environment and possesses excellent customer service skills. You'll be responsible for managing suite operations, ensuring orders are accurately placed and delivered, and collaborating with various teams to create memorable experiences for guests. With a fun and upbeat work culture, this is an opportunity to be part of an organization that values diversity and inclusion while sharing a passion for live music. If you're ready to make an impact, this is the place for you!

Benefits

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption and fertility support

Qualifications

• Must be at least 18 years old and have customer service experience.
• Experience with point of sale systems is necessary.

Responsibilities

• Maintain a friendly attitude and fulfill opening and closing duties.
• Organize orders in the POS system and upsell food/beverage.
• Collaborate with team members and assist with suite operations.

Skills

Customer Service

Point of Sale (POS) Experience

Food and Beverage Hospitality

Organization Skills

Effective Communication

Education

High School Diploma or equivalent

Tools

POS System

Job description

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales, we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support, it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care.” We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking, and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

US Concerts is seeking a VIP Host to drive a premium hospitality experience.

WHAT THIS ROLE WILL DO

• Maintain a friendly, positive attitude and a professional demeanor at all times.
• Fulfill opening and closing duties as dictated by management.
• Organize and accurately place orders into the POS system for all suite orders to ensure proper delivery of orders.
• Effectively communicate with Premium Director and the Premium Sales Team to ensure all applicable information is conveyed.
• Proactively upsell food/beverage offerings during the order-taking process.
• Work as a team with fellow associates and other service departments within the venue.
• Assist with specialized menu design, layouts, and menu development.
• Maintain suite holder portfolio.
• Assist with suite operations as needed.
• Ensure all payments are received and be responsible for reaching out to guests with outstanding balances.
• Be knowledgeable about the product and confidently answer questions about the products.
• Contact new and existing customers to discuss needs.
• Emphasize the features of products to highlight how they provide an elevated and premium experience.
• Collaborate with colleagues in many different sectors (sponsorship, special events, etc.).

WHAT THIS PERSON WILL BRING

• Must be at least 18 years old.
• Willingness to work hours that vary according to the event schedule.
• Able to work at a fast pace.
• Organization and effective communication skills required.
• Experience with a point of sale is necessary.
• Customer service experience.
• F&B Hospitality experience is preferred.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms.

COMPENSATION
The expected compensation for this position is: $16.00 USD - $20.00 USD Hourly.

Pay is based on a number of factors including market location, qualifications, skills, and experience.