VIP Host

Grand Island Casino Resort; Grand Island (NE); On-site; USD 40,000 - 56,000; Full time

Job summary

Grand Falls Casino Resort seeks a guest relations professional to service players via phone, email, and on the casino floor, while building loyalty and developing new and inactive players. You will greet guests, enroll new players, and resolve complaints to ensure top-tier service.

Position emphasizes confidentiality, professionalism, and adherence to NRGC rules, with possible shifts including days, nights, weekends, and holidays. Training and proper appearance are required.

Qualifications

• Customer-focused service delivery is essential.
• Ability to resolve guest complaints with discretion.
• Experience in events, promotions, or guest relations is a plus.

Responsibilities

• Service existing players through phone calls, emails, and casino-floor interactions.
• Enroll new players club members and promote loyalty programs.
• Resolve player comments and or complaints with professionalism.
• Maintain confidentiality of customer files, habits, and marketing data.
• Represent the company professionally in all guest interactions on and off property.
• Attend all required training and adhere to uniform and grooming standards.
• May work days, nights, weekends and holidays.

Skills

Customer service

Communication

Relationship building

Administrative tasks

Job description

Works to service existing players through phone calls, email, and interactions on the casino floor; acquire and develop new players; and, reactivate/develop inactive players. Build loyalty and strengthen relationships with existing players, new players, and inactive players. Greet guests on arrival and at departure thank the guests and invite them back. Enroll new players club card members. Resolve customer complaints and provide a high level of guest service.

Essential Functions

• Assist with player parties, events, phone calls, etc.


• Administrative tasks including tracking of complimentary offerings issued for events/parties and provide computer list of players invited/attending.


• Promote players club cards by explaining club benefits and have cards made for players.


• Assist with resolving player comments and/or complaints.


• Maintain clear communication with department on status of pending projects.


• Assist Promotions Coordinator with duties associated with promotions.


• Assist Entertainment Coordinator with concerts and special events.


• Develop one on one relationship with customers assuring continued loyalty to Grand Falls Casino Resort.


• Maintain confidentiality and discretion including but not limited to customer files and habits, company procedures, data or marketing profiles.


• Represent the company by maintaining a professional atmosphere when creating customer relationships on and off property.


• Meets proper department and company uniform, appearance, and grooming standards.


• Attends all company required training.


• Ensures proper department uniform, appearance, and grooming standards are followed.


• Complies with all Nebraska Racing and Gaming Commission (NRGC) Rules and Regulations and any other local, state, or federal guidelines.


• Must be able to be approved for and maintain a valid gaming license.


• Adheres to all safety guidelines.


• Meets company attendance requirements.


• May be required to work days, nights, weekends and holidays.


• Performs other duties as assigned.

Required

• Nebraska Racing and Gaming Commission License