VIP Hospitality Host

The Post Oak; Cripple Creek (CO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Dental benefits

Vision benefits

Paid Time Off

401K

Advancement opportunities

Employee discounts

Job summary

Landry's Hospitality is seeking a VIP Hospitality Host to promote the 24KT Club program and coordinate with players for events. You will greet guests, assist with bookings and amenities, and support host teams in delivering premier service.

The role requires energy, professionalism, and the ability to manage multiple tasks in a fast-paced casino environment. Training and benefits are provided by Landry's.

Qualifications

• Experience in customer service roles preferred.
• Must be energetic, friendly, and professional.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Generate awareness of the 24KT Club and VIP events.
• Meet and greet VIP guests on-site and at events.
• Coordinate player coding to casino hosts and assist with events.

Skills

Customer service

Team player

Guest relations

Multitasking

MS Office

Education

High-School Diploma or GED

Tools

MS Office

Job description

Overview

$750 sign on Bonus

• 100 after 30 days


• 250 after 60 days


• 400 after 90 days

VIP Hospitality Host can earn up to an additional $2K quarterly with Performance Based Bonus.

Generate a customer awareness of the 24KT Club member program as well as any upcoming special events, promotions, and specifically VIP events. Builds close relationships with VIP and hosted-level customers through personal contact by phone and in-person with the goal of generating additional and profitable gaming revenues. Meet and greet customers at the Casino Host desk, on the casino floor, the hotel front desk, at special events and during promotions. Candidates must possess a truly exceptional and unwavering commitment to providing the best possible customer experience for our best casino guests.

Responsibilities

Under the direction of the Director of Marketing the Hospitality Hosts will coordinate coding of players to casino hosts per established business rules to ensure that host team is focused on assigned players. Additionally, the Hospitality Hosts will assist Player Development team in coordinating and executing special events for VIP players, maintaining a knowledge of all special events and promotions. The Hospitality Hosts will also assist with player transportation, hotel booking and amenity requests as assigned. Hospitality Hosts will assist with off-property events. The ideal candidate must be a self-starter, detail oriented, highly motivated, ability to execute and develop quality work as necessary with the highest standards and attention to detail throughout all phases of a project. Collaboration, organization and time management skills are key to success in this position.

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.


• Ability to work in a team environment, utilizing skills to collaborate and strengthen the entire process.


• Consistently deliver a positive, courteous and professional guest service experience in all interactions with guests, visitors, vendors and fellow employees.


• Promote positive public/employee relations at all times, with an emphasis on increasing play and profitability.


• Build and maintain relationships with Pit managers & supervisors, Slot managers & supervisors, hotel operations and any relevant support staff so that they may be effective and servicing and identifying VIP or Host-Level players.


• Coordinate and support execution of on and off property VIP events as requested.


• Maintain knowledge of VIP events, ensuring communication of events across Player Development team.


• Master knowledge of all gaming machines, table games, player tracking systems, promotions, events, entertainment and general property information.


• Must be energetic, friendly, sharp and professional at all times.


• Assist host team as needed with requests for hotel, amenities, transportation for guests.


• Maintain a clean, safe, hazard-free work environment within area of responsibility.


• Safeguard the confidential information of all employees, department and company records.


• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service bydiscreetly notifying appropriate management of concerns and observations.


• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.


• Willingness to work flexible schedules, including nights, weekends and holidays is required.


• Perform other duties as assigned.

Qualifications

• Aspire to our \"Be FAIR\" ideals: Be Friendly, Accommodating, Inclusive and Respectful


• Are a Team Player with guest first attitude


• Enjoy working in a fast-paced environment

Learn more about Landry's by visiting our website at www.landrysinc.com

EOE

Must have a Colorado Support Gaming License

• High-School Diploma or GED required


• One (1) to three (3) years of professional experience in customer service role.


• Proficiency with MS computer programs, and comfort learning new programs.


• Prior casino experience is preferred.


• Experience with Ballys CMP preferred.

Additional Knowledge, Skills, and Abilities

Must have solid decision-making, organization, and interpersonal skills. Excellent verbal communication skills are required. The ability to thrive in a fast-paced multi-tasking, hands-on environment. Ability to establish and maintain a positive and professional working relationships with all individuals. Must be highly proficient in Microsoft Office including Word, Excel and Outlook.. Ability to work overtime and irregular hours and occasionally travel

What we offer you:

• Multiple benefit plans to suit your needs


• Dental, vision, voluntary life, short term disability


• Paid Time Off


• 401K


• Opportunities for advancement


• Positive and respectful work environment where diversity is valued


• Generous employee discounts on dining, retail, amusements, and hotels


• Community volunteer opportunities

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Pay Range

USD $18.00 - USD $20.00 /Hr.

Tipped Position

This position does not earn tips