VIP Guest Services Coordinator

Caesars Entertainment; Lula (MS); On-site; USD 28,000 - 38,000; Full time

Job summary

Caesars Entertainment is seeking a VIP Services Clerk at Isle of Capri Casino Hotel Lula. You will greet guests, handle check-in/check-out, reservations, payments, and guest inquiries while upholding gaming regulations and company policies.

Role emphasizes professional, welcoming service, collaboration with hotel teams, and maintaining guest confidentiality. Must have a high school diploma or GED and strong English communication skills.

Qualifications

• High school diploma or GED required.
• Minimum of one year in customer service, hospitality, hotel or cash handling.
• Excellent customer service and interpersonal skills.
• Must communicate effectively in English, both written and spoken.
• Basic computer and data-entry skills; able to handle cash accurately.

Responsibilities

• Provide exceptional guest service from arrival through departure.
• Assist with check-in/check-out, reservations, inquiries and payments.
• Address guest concerns promptly and courteously.
• Coordinate with hotel departments to address room needs and service requests.
• Maintain confidentiality and security of guest information.

Skills

Customer service

Hospitality

Cash handling

Communication

English proficiency

Education

High school diploma or GED

Job description

Caesars Entertainment is seeking a VIP Services Clerk at Isle of Capri Casino Hotel Lula. You will greet guests, handle check-in/check-out, reservations, payments, and guest inquiries while upholding gaming regulations and company policies.

Role emphasizes professional, welcoming service, collaboration with hotel teams, and maintaining guest confidentiality. Must have a high school diploma or GED and strong English communication skills.