VIP Services Clerk

Caesars Entertainment; Lula (MS); On-site; USD 28,000 - 38,000; Full time

Job summary

Caesars Entertainment is seeking a VIP Services Clerk at Isle of Capri Casino Hotel Lula. You will greet guests, handle check-in/check-out, reservations, payments, and guest inquiries while upholding gaming regulations and company policies.

Role emphasizes professional, welcoming service, collaboration with hotel teams, and maintaining guest confidentiality. Must have a high school diploma or GED and strong English communication skills.

Qualifications

• High school diploma or GED required.
• Minimum of one year in customer service, hospitality, hotel or cash handling.
• Excellent customer service and interpersonal skills.
• Must communicate effectively in English, both written and spoken.
• Basic computer and data-entry skills; able to handle cash accurately.

Responsibilities

• Provide exceptional guest service from arrival through departure.
• Assist with check-in/check-out, reservations, inquiries and payments.
• Address guest concerns promptly and courteously.
• Coordinate with hotel departments to address room needs and service requests.
• Maintain confidentiality and security of guest information.

Skills

Customer service

Hospitality

Cash handling

Communication

English proficiency

Education

High school diploma or GED

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The VIP Services Clerk is responsible for providing exceptional guest service throughout the hotel experience, from arrival through departure. This position serves a s a primary point of contact for hotel guests and assists with reservations, check-in and check-out, guest inquiries, payments, and the resolution of guest concerns.

The VIP Services Clerk is expected to maintain a professional and welcoming environment while following all company policies, procedures, and gaming regulations.

How You Will Create the Extraordinary

Greet guests promptly and professionally upon arrival.

Perform guest check-in and check-out procedures accurately and efficiently.

Confirm reservations, room assignments, rates, identification, and payment information.

Process cash and credit/debit card transactions in accordance with established procedures.

Answer incoming telephone calls and assist guests with questions, reservations, directions, and general property information.

Provide accurate information regarding hotel amenities, casino offerings, dining options, promotions, events, and other property services.

Coordinate with Hotel Housekeeping, Security, Maintenance, and other departments to address guest needs and room related concerns.

Respond to guest questions, requests, and concerns in a courteous and timely manner.

Maintain the confidentiality and security of guest information.

Complete required reports, logs, paperwork, and other documentation accurately.

What You Will Need

High school diploma or GED equivalent required.

One year previous customer service, hospitality, hotel, or cash-handling experience preferred.

Must possess excellent customer service and interpersonal skills.

Must be able to communicate effectively, both orally and in writing, in English.

Basic computer and data-entry skills required.

Ability to accurately handle cash and complete basic mathematical calculations.

Must be able to obtain and maintain a Mississippi Gaming License.

Must be able to stand for extended periods.

Must be able to bend, reach, and perform repetitive hand movements as required.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 90052
• Job Category Casino
• Job Schedule Full time
• Locations Isle of Capri Casino Hotel Lula (On-site)