VIP Guest Service Agent - Emerald Lounge

Kalahari Resorts; Sandusky (OH); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Holiday compensation

Health, dental, and vision coverage

Employee appreciation events, perks at

Education assistance programs

Job summary

Kalahari Resorts & Conventions in Sandusky, OH is seeking a Guest Services Agent for the VIP Emerald Lounge. You will be the expert on the resort and support daily VIP lounge operations, delivering concierge-level service and leading with care for guests and teammates.

Starting rate is $15.00 per hour. You will help guests check in/out smoothly, coordinate with the Front Desk system, and contribute to a welcoming, high-energy guest experience across the resort.

Qualifications

• 1 year of Front Desk or Guest Services experience in a hotel, resort, or related field is preferred.
• Computer experience is required.
• Hospitality background is helpful for this role.

Responsibilities

• Assist guests during their stay by anticipating needs and delivering beyond expectations.
• Learn and use the Front Desk property management system to manage rooms, keys, folios, and payments.
• Communicate information clearly to guests and colleagues.
• Provide a smooth check-in/check-out experience to create memorable stays.

Skills

Hospitality experience

Guest services

Computer skills

Tools

Property management system

Job description

#SAND-12662

Location(s)

|Wisconsin Dells, WI|Sandusky, OH|Pocono Manor, PA|Round Rock, TX|Spotsylvania County, VA |

Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple:Lead with Love. This means caring deeply for our guests, associates and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity water, we’re also committed to bringing clean water to one million people in Africa.

Guest Services Agent-VIP Emerald Lounge Ambassador

Kalahari Resorts & Conventions is seeking aGuest Services Agent for VIP in Emerald Lounge. In this role, you’ll be an expert source of knowledge on the Resort and assist in the day-to-day operations of our VIP Emerald Lounge, including concierge-level service.

As part of our team, you’ll embody our Promise toLead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari.

Starting Rate:$15.00 an Hour

Key Responsibilities

• Assist guests during their stay by anticipating needs through the Kalahari Way – delivering beyond expectations!
• Become proficient in Front Desk’s property management system to assign rooms, make keys, review guests’ folios, and handle payments to ensure timely responses to guest requests.
• Be able to convey information and ideas clearly
• Deliver a smooth and efficient check-in and check-out process that lets the guest get to the heart of their stay - making memories that will last a lifetime!

What We’re Looking For

• Previous hospitality or related experience helpful.
• Computer experience required.
• A background consisting of 1 year of previous Front Desk or Guest Services experience in a hotel, resort, or related field

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leadersLead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized byForbesas one of America’s Best Midsize Employers, America’s Best Employers for Women, and byUSA TODAYas the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Equal Opportunity Employer

Kalahari Resorts & Conventions is an Equal Opportunity Employer.