VIP Guest Experience Lead (Flexible Schedule)

Kaizen Lab Inc.; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Kaizen Lab Inc. is seeking a Guest Experience Curator in Houston, Texas, focused on driving customer retention and enhancing overall guest experiences at La Colombe d’Or Restaurant and Hotel, LLC. You will personalize stays for VIP guests, manage feedback, and collaborate with departments to meet special requests.

The ideal candidate will have excellent communication and customer service skills, a proactive approach, and experience with CRM software. The role requires flexibility in scheduling and a detail-oriented mindset to meet guests' needs effectively.

Qualifications

• Proficient in handling feedback and interacting with guests.
• Capable of exceeding customer expectations.
• Experience dealing with guest issues in a professional manner.

Responsibilities

• Welcome VIP/loyalty members and personalize their stay.
• Build rapport with guests to create authentic memories.
• Own guest concerns and ensure their satisfaction.
• Promote loyalty with personalized guest relationships.
• Monitor and analyze guest feedback to improve service.
• Coordinate with departments to fulfill special requests.

Skills

Excellent verbal and written communication skills

Strong, proactive approach to service

Ability to remain calm and professional

Detail-oriented

Experience with CRM software and hotel/property management systems

Job description

Kaizen Lab Inc. is seeking a Guest Experience Curator in Houston, Texas, focused on driving customer retention and enhancing overall guest experiences at La Colombe d’Or Restaurant and Hotel, LLC. You will personalize stays for VIP guests, manage feedback, and collaborate with departments to meet special requests.

The ideal candidate will have excellent communication and customer service skills, a proactive approach, and experience with CRM software. The role requires flexibility in scheduling and a detail-oriented mindset to meet guests' needs effectively.