VIP Guest Experience Concierge

Resorts World Las Vegas; Las Vegas (NM); On-site; USD 42,000 - 62,000; Full time

Job summary

Resorts World Las Vegas is seeking a high-end guest experience professional to interact with Casino and VIP guests, coordinating requests with multiple departments and ensuring the highest level of service standards on property.

The role requires excellent customer service, strong English communication, and the ability to work varied shifts including weekends and holidays. Candidates should possess a high school diploma and at least four years in luxury resort guest service.

Qualifications

• Excellent customer service skills.
• Ability to work varied shifts, including weekends and holidays.
• Excellent interpersonal skills with the ability to deal effectively with guests, management, Team Members and other outside contacts.
• Proven organizational skills and ability to function under time constraints and deadlines with attention to detail.
• Professional appearance and demeanor.
• Ability to effectively communicate in English.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Wine knowledge, Food services etiquette.

Responsibilities

• Interact with high-profile Casino and VIP guests and execute the highest level of guest service standards which are consistent with Resorts World Las Vegas standards and brand attributes.
• Meet the demands of a fast-paced environment by utilizing cutting edge technology, a positive attitude, sound judgement and assist in coordination of guest requests with all applicable departments.
• Respond to all guest requests in a timely manner and resolve guest concerns with a sense of urgency and diplomacy, while always seeking ways to enhance the experience in every interaction.
• Perform duties including suite inspections and hotel escorts, driving company vehicle for off property errand runs, stocking and maintaining of front of house and back of house products, and additional services to enhance guest experience
• Maintain knowledge of food, beverage and amenity offerings and understand how to properly serve each of the aforementioned.
• Maintain a thorough understanding of property offerings and amenities. Utilize this knowledge to create curated experiences for guests, while simultaneously driving hotel revenue.

Skills

Customer service

English fluency

Multitasking

Communication

Professional appearance

Teamwork

Education

High School Diploma or equivalent

Job description

Resorts World Las Vegas is seeking a high-end guest experience professional to interact with Casino and VIP guests, coordinating requests with multiple departments and ensuring the highest level of service standards on property.

The role requires excellent customer service, strong English communication, and the ability to work varied shifts including weekends and holidays. Candidates should possess a high school diploma and at least four years in luxury resort guest service.