VIP & Group Travel Concierge Manager

Loews Hotels & Co; Orlando (FL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Free meal per shift

Theme park access

Job summary

Loews Hotels & Co is seeking an experienced hospitality supervisor to lead Group, Wholesale, and VIP Reservations, ensuring top-tier service for high-profile guests. You will coordinate pre-arrival preferences, manage check-in/check-out for groups, and work closely with Front Office, Sales and other departments to guarantee a flawless guest experience.

The role requires strong organizational skills, proactive problem solving, and a track record of delivering exceptional service in a fast-paced

Qualifications

• Minimum of two years of experience with guest services.
• Minimum of one year of supervisory experience in hospitality or a related program.
• Bachelor's degree in Hospitality is preferred.
• Experience supporting high-profile, VIP, or group guests is required.

Responsibilities

• Oversee Group, Wholesale, and VIP Reservations operations.
• Coordinate personalized pre-arrival arrangements, including room preferences and special requests.
• Ensure seamless check-in and check-out processes for groups.
• Liaise with Housekeeping, Food & Beverage, Security and Universal Orlando partners.
• Prepare reports and maintain filing systems to communication with operations teams.

Skills

Guest services

Supervisory experience

Communication skills

Leadership

Education

B.S. in Hospitality

Leadership development program experience

Tools

Microsoft Suite

Property Management Systems

Delphi

Opera

HOTSOS

Alliant

Sertifi

Resy

Zomato

Medallia

Job description

Loews Hotels & Co is seeking an experienced hospitality supervisor to lead Group, Wholesale, and VIP Reservations, ensuring top-tier service for high-profile guests. You will coordinate pre-arrival preferences, manage check-in/check-out for groups, and work closely with Front Office, Sales and other departments to guarantee a flawless guest experience.

The role requires strong organizational skills, proactive problem solving, and a track record of delivering exceptional service in a fast-paced