VIP Gaming Support Specialist (Remote/Hybrid)

Hard Rock Digital; Florida; Ibrido; USD 45.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay and benefits

Retirement benefits

Employee discounts

Advancement opportunities

Startup culture backed by a global,認知?

Descrizione del lavoro

Hard Rock Digital is seeking a positive VIP Support Specialist to guide our best players through account queries across multiple channels. You’ll use internal tools to ensure first-contact resolution, with a strong emphasis on accuracy, policy compliance, and customer-centric care.

The role supports a hybrid work setup and requires learning and applying Responsible Gaming rules. Ideal candidates bring 2+ years in customer-facing roles, excellent communication, and the ability to adapt in a

Competenze

• 2+ years of experience in a customer-facing, multi-channel role.
• Availability to work flexible hours.
• Confidence to work in a hybrid environment.
• Must have at least 25 Mbps internet connection and a private quiet area to work from home.
• Knowledge of sports betting, casino, or professional sports industry is a plus.

Mansioni

• Deliver world-class customer service across calls, chat, email, social media, and voice.
• Build relationships with top players, providing first-contact resolution.
• Go above and beyond to know VIP customers for future contacts.
• Meet and exceed quality, productivity, and regulatory requirements.
• Complete outbound calls to support revenue-driven campaigns.
• Navigate systems to service players and optimize their experience on online/mobile platforms.
• Follow policies while innovating to improve user interactions and experiences.
• Operate in a team environment and adapt to changing priorities.

Conoscenze

Customer service

Multichannel support

Communication skills

Numeracy

Attention to detail

Problem-solving

Learning ability

Adaptability

Strumenti

Microsoft Office

Descrizione del lavoro

Hard Rock Digital is seeking a positive VIP Support Specialist to guide our best players through account queries across multiple channels. You’ll use internal tools to ensure first-contact resolution, with a strong emphasis on accuracy, policy compliance, and customer-centric care.

The role supports a hybrid work setup and requires learning and applying Responsible Gaming rules. Ideal candidates bring 2+ years in customer-facing roles, excellent communication, and the ability to adapt in a