VIP Coordinator

Full House Resorts, Inc; Cripple Creek (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

401k with match

Paid time off

Tuition reimbursement

Job summary

Full House Resorts, Inc. is seeking a Casino Host/Guest Services professional in Colorado to develop VIP guest relationships, represent the casino at events, and coordinate Player Development with Marketing leadership.

The role emphasizes superior service and adherence to gaming regulations. Responsibilities include supporting comps and events, communicating with guests, managing marketing information, and maintaining attendance.

Qualifications

• Demonstrated experience working in casino guest services or related environment.
• Understanding of casino rules and guest satisfaction protocols.
• Ability to solve problems, organize, and prioritize tasks.

Responsibilities

• Develops and sustains relationships with VIP guests.
• Represents the casino professionally at on- and off-property events.
• Coordinates all functions related to Player Development with the Director of Marketing and Player Development Manager.
• Assist Casino Host with issuing comps, organizing events, and general administrative duties.
• Participates in telemarketing and direct mail campaigns targeting guests for VIP invitations.
• Provides complimentary amenities to guests who attained the necessary level of play.
• Facilitates effective management of marketing information throughout the department and casino.
• Maintains a working knowledge of the casino facility and current and upcoming events on property; advises guests and employees on events.
• Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
• Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations.

Skills

VIP guest relationships

Guest services

Communication

Computers: Word/Excel

Synkros system

Data entry

Education

High school diploma or equivalent

Tools

Synkros system

Job description

Description

• Develops and sustains relationships with VIP guests.
• Represents the casino in a professional and respectful manner at on and off-property events.
• Coordinates all functions related to Player Development with the Director of Marketing and Player Development Manager.
• Assist Casino Host with issuing comps, organizing events, and general administrative duties.
• Participates in telemarketing and direct mail campaigns targeting guests for VIP invitations.
• Provides complimentary amenities to guests who attained the necessary level of play.
• Facilitates effective management of marketing information throughout the department and casino.
• Maintains a working knowledge of the casino facility and current and upcoming events on property; advises guests and employees on events.
• Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
• Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations.

Job Details

Description

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Develops and sustains relationships with VIP guests.
• Represents the casino in a professional and respectful manner at on and off-property events.
• Coordinates all functions related to Player Development with the Director of Marketing and Player Development Manager.
• Assist Casino Host with issuing comps, organizing events, and general administrative duties.
• Participates in telemarketing and direct mail campaigns targeting guests for VIP invitations.
• Provides complimentary amenities to guests who attained the necessary level of play.
• Facilitates effective management of marketing information throughout the department and casino.
• Maintains a working knowledge of the casino facility and current and upcoming events on property; advises guests and employees on events.
• Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
• Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations.

QUALIFICATION REQUIREMENTS

Demonstrated experience working in the casino industry promoting games and focusing on guest satisfaction. Demonstrated understanding of casino rules and regulations. Demonstrated experience problem solving, organizing, and prioritizing work.

EDUCATION AND/OR EXPERIENCE

High school diploma or equivalent. One (1) or more years of experience in guest services, preferably in the gaming industry. Must be able to apply superior service quality characteristics - courteous, prompt, professional, and confidential. Ability to use sound judgment, make quick decisions, and deal with difficult guests. Knowledge of gaming regulations is a plus.

Certificates, Licenses, Registrations

Must have a valid and current State of Colorado Gaming License. Must be at least twenty-one (21) years of age.

OTHER SKILLS/ABILITIES

Strong computer skills, including Word and Excel programs, Synkros system knowledge, good organizational skills, and the ability to accurately perform data entry. Exceptional ability to communicate clearly and calmly.

Compensation And Benefits

$17.00+ an hour based on experience

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, and a 401k retirement plan, which includes a matching contribution after one (1) year of service; a generous paid time off program; paid transportation from Colorado Springs and Woodland Park; free local gym membership; tuition reimbursement; fabulous resort perks; and more.