Front Desk Agent

Chamonix; Colorado; On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Health & Wellness benefits

401(k) retirement plan with matching

Generous Paid Time Off

Free shuttle service

Complimentary local gym membership

Tuition reimbursement

Job summary

Chamonix in Cripple Creek, CO is looking for a dedicated Guest Services Representative to deliver outstanding customer service. Responsibilities include greeting guests, managing check-in/check-out, and assisting with reservations. Must possess a Colorado Division of Gaming License and show effective communication skills.

Competitive pay starts at $20.00+ per hour, depending on experience, along with a robust benefits package including health coverage, paid time off, and retirement savings plans.

Qualifications

• Demonstrated effective and diplomatic customer service and communication skills.
• Experience performing under specific deadlines or pressure.
• Ability in problem-solving, organizing, and prioritizing work.

Responsibilities

• Provide a warm and friendly welcome to guests.
• Handle check-in and check-out processes.
• Encourage guests to participate in events.
• Maintain organized records of guest payments.
• Respond to customer questions and concerns.

Skills

Customer service skills

Diplomatic communication

Problem-solving abilities

Education

Colorado Division of Gaming License

Recent customer service experience

Job description

Locations

Chamonix Casino & Hotel | CCH

Cripple Creek, CO 80813, USA

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Provide a warm and friendly welcome to guests as they arrive, creating a positive first impression.
• Always provide the highest level of overall customer service by enforcing 4‑star standards. Go above and beyond to make every guest feel special.
• Efficiently handle the check‑in and check‑out processes by verifying guest information, assigning rooms, and processing payments.
• Encourage guests to participate in player’s club membership and casino events and activities.
• Handle guest payments, including cash, credit cards, and other forms of payment. Maintain accurate and well‑organized records.
• Assist guests with room reservations, modifications, and cancellations, ensuring accuracy and adherence to hotel policies.
• Provide information about the hotel’s services, amenities, casino offerings, and local attractions to help guests make the most of their stay.
• Respond promptly, pleasantly, and accurately to all customer questions and immediately elevate any issues/concerns from customers to the appropriate person.
• Answer phone calls, take messages, and transfer calls to appropriate departments or guests’ rooms.
• Develop and maintain effective working relationships and good customer service skills with all guests and employees.
• Maintain alertness for performance of all responsibilities and a general awareness of hotel and casino operation at all times. Take appropriate action based on observations, as directed or established by casino policy, procedures, or gaming rules and regulations. Keep the Hotel Manager informed of any concerns.
• Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
• Perform duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations.
• Wear and maintain uniforms properly, including nametag and gaming license. Adhere to department grooming standards.
• Perform other duties, including special projects, as needed and directed.

QUALIFICATION REQUIREMENTS

• Demonstrated effective and diplomatic customer service and communication skills.
• Demonstrated experience performing within specific deadlines or under pressure.
• Demonstrated experience in problem‑solving, organizing, and prioritizing work.

EDUCATION AND/OR EXPERIENCE

• Preferred recent and related customer service experience, preferably in a hospitality or gaming environment.
• Requires Colorado Division of Gaming License.

COMPENSATION & BENEFITS

$20.00+ per hour based on experience

Benefits

Full House Resorts provides a robust benefits package for all employees and eligible family members, including:

• Health & Wellness: Medical (full‑time only), HSA, FSA, Dental, and Vision coverage.

For the employees, Full House Resorts provides:

• Financial Security: Life insurance, disability coverage, and supplemental benefits.
• Retirement Savings: 401(k) plan with company matching after one (1) year of service.
• Paid Time Off: Generous PTO program.
• Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
• Wellness Perks: Complimentary local gym membership.
• Professional Growth: Tuition reimbursement and career development opportunities.
• Exclusive Discounts: Employee savings on hotel and casino services.

Licenses & Certifications

Required: Colorado Division of Gaming License

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.