VIP Coordinator

Socket.dev; Cripple Creek (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

Full House Resorts in Colorado is seeking a Guest Services professional to develop VIP relationships, promote games, and coordinate events with Marketing and Player Development. The role requires strong communication, problem-solving, and data-entry skills, plus knowledge of Synkros and MS Office.

Applicants must have a high school diploma, be 21+, and able to obtain/maintain a Colorado gaming license. The position emphasizes reliability and professional guest service.

Qualifications

• Experience in casino guest services and promoting games.
• Knowledge of gaming regulations is a plus.
• Ability to use sound judgment and handle difficult guests.

Responsibilities

• Develops and sustains relationships with VIP guests.
• Represents the casino at on- and off-property events.
• Coordinates functions related to Player Development with the Director of Marketing and Player Development Manager.
• Assist Casino Host with issuing comps, organizing events, and general administrative duties.
• Participates in telemarketing and direct mail campaigns targeting guests for VIP invitations.
• Provides complimentary amenities to guests who attained the necessary level of play.
• Facilitates effective management of marketing information throughout the department and casino.
• Maintains knowledge of events and advises guests and employees on events.
• Regular and reliable attendance is required.

Skills

Guest services

Communication

Problem solving

Organization

Data entry

Microsoft Excel

Microsoft Word

Education

High school diploma or equivalent

Tools

Synkros

Job description

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Develops and sustains relationships with VIP guests.
2. Represents the casino in a professional and respectful manner at on and off-property events.
3. Coordinates all functions related to Player Development with the Director of Marketing and Player Development Manager.
4. Assist Casino Host with issuing comps, organizing events, and general administrative duties.
5. Participates in telemarketing and direct mail campaigns targeting guests for VIP invitations.
6. Provides complimentary amenities to guests who attained the necessary level of play.
7. Facilitates effective management of marketing information throughout the department and casino.
8. Maintains a working knowledge of the casino facility and current and upcoming events on property; advises guests and employees on events.
9. Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
10. Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations.

QUALIFICATION REQUIREMENTS:

Demonstrated experience working in the casino industry promoting games and focusing on guest satisfaction. Demonstrated understanding of casino rules and regulations. Demonstrated experience problem solving, organizing, and prioritizing work.

EDUCATION AND/OR EXPERIENCE:

High school diploma or equivalent. One (1) or more years of experience in guest services, preferably in the gaming industry. Must be able to apply superior service quality characteristics - courteous, prompt, professional, and confidential. Ability to use sound judgment, make quick decisions, and deal with difficult guests.

Knowledge of gaming regulations is a plus.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must have a valid and current State of Colorado Gaming License. Must be at least twenty-one (21) years of age.

OTHER SKILLS/ABILITIES:

Strong computer skills, including Word and Excel programs, Synkros system knowledge, good organizational skills, and the ability to accurately perform data entry. Exceptional ability to communicate clearly and calmly.

COMPENSATION AND BENEFITS:

$17.00+ an hour based on experience

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, and a 401k retirement plan, which includes a matching contribution after one (1) year of service; a generous paid time off program; paid transportation from Colorado Springs and Woodland Park; free local gym membership; tuition reimbursement; fabulous resort perks; and more.